All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.04.2026

Beginning: 22.04.2026 – 09.00 PM

Ending: 22.04.2026 – 11.00 PM

 

Impact: - VOIP plateforms and Porting Tool GUI will be not available for 5 minutes

 

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

 

During this period, the GUIs of our various VoIP platforms may be unavailable for up to 5 minutes. No impact on call services is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.04.2026

Beginning: 23.04.2026 – 10.00 PM

Ending: 23.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik hAP ax² devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 28.04.2026

Beginning: 28.04.2026 – 10.00 PM

Ending: 28.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 30.04.2026

Beginning: 30.04.2026 – 10.00 PM

Ending: 30.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.05.2026

Beginning: 05.05.2026 – 10.00 PM

Ending: 05.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 07.05.2026

Beginning: 07.05.2026 – 10.00 PM

Ending: 07.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°4

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.05.2026

Beginning: 11.05.2026 – 10.00 PM

Ending: 11.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 13.05.2026

Beginning: 13.05.2026 – 10.00 PM

Ending: 13.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.05.2026

Beginning: 18.05.2026 – 10.00 PM

Ending: 18.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Past Incidents

Wednesday 22nd April 2026

No incidents reported

Tuesday 21st April 2026

[SEWAN] Technical maintenance - 21.04.2026, scheduled 10 hours ago

Beginning: 21.04.2026 – 10.00 PM

Ending: 21.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik CCR2004 devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.04.2026, scheduled 10 hours ago

Beginning: 21.04.2026 – 11.00 PM

Ending: 22.04.2026 – 02.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Monday 20th April 2026

[SEWAN] Unexpected disturbances - 20.04.2026

Beginning: 20.04.2026 – 09.00 AM

Ending: 20.04.2026 – 11.45 AM

Impact: quality issue on some inbound calls

   

Dear customer, dear partner,

 

This morning around 9:00 AM, one of our machines experienced a high load, which may have impacted some incoming calls.

After identifying the service involved, we implemented a fix and everything has now returned to normal.

We apologize for any inconvenience caused.

...............................

 

Best regards;

SEWAN technical team

Sunday 19th April 2026

No incidents reported

Saturday 18th April 2026

No incidents reported

Friday 17th April 2026

No incidents reported

Thursday 16th April 2026

No incidents reported

Wednesday 15th April 2026

[SEWAN] Technical maintenance - 15.04.2026, scheduled 6 days ago

Beginning: 15.04.2026 – 10.00 PM

Ending: 15.04.2026 – 00.00 AM

 

Impact: none  

Dear customer, dear partner,

Please note that our technical team will perform maintenance on our backbone.  

During this period, no impact is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 15.04.2026, scheduled 6 days ago

Beginning: 15.04.2026 – 10.00 PM

Ending: 16.04.2026 – 09.00 AM

 

Impact: none  

Dear customer, dear partner,

Please note that our technical team will perform a security update on our V2 infrastructure.  

During this period, no impact is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Tuesday 14th April 2026

No incidents reported

Monday 13th April 2026

Internet access - ADSL / VDSL [SEWAN] Unexpected disturbances - 13.04.2026

Beginning: 13.04.2026 - 11.45 PM

Ending: 14.04.2026 – 00.00 AM

 

Impact: internet access

 

Dear customer, dear partner,

 

We experienced a network incident that impacted internet access for approximately 15 minutes.

The issue has now been resolved, and all services are operating normally again.

We apologize for any inconvenience caused and thank you for your understanding.

...............................

 

Best regards;

SEWAN technical team

Sunday 12th April 2026

No incidents reported

Saturday 11th April 2026

No incidents reported

Friday 10th April 2026

No incidents reported

Thursday 9th April 2026

[SEWAN] Unexpected disturbances - 09.04.2026

Beginning: 09.04.2026 – 12.00 AM

Ending : 09.04.2026 – 1.00 PM

Impact: inbound and outbound call  

Dear customer, dear partner,

We are currently experiencing an issue on the Proximus network, which is impacting inbound and outbound calls.

We will keep you informed as soon as more information becomes available.

Thank you for your understanding.

...............................

 

Best regards;

SEWAN technical team

Wednesday 8th April 2026

No incidents reported