All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 07.09.2026

Beginning: 07.09.2026 – 09.00 PM

Ending: 08.09.2026– 02.00 AM

Impact: Temporary degradation of voice communications  

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.09.2026

Beginning: 09.09.2026 – 10.30 AM

Ending: 09.09.2026– 04.00 PM

Impact: online backup

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Cloud solutions.

 

During the maintenance window, the Veeam Online Backup service will be temporarily unavailable.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 12.00 AM

Ending: 10.09.2026– 03.00 PM

Impact: SSO access to the firewalls temporarily unavailable

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our Cloud Firewall infrastructure.

During the maintenance window, SSO access from Sophia to the firewalls may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 09.00 PM

Ending: 11.09.2026– 02.00 AM

Impact: Possible temporary voice communication disturbances.

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Friday 4th September 2026

No incidents reported

Thursday 3rd September 2026

No incidents reported

Wednesday 2nd September 2026

No incidents reported

Tuesday 1st September 2026

No incidents reported

Monday 31st August 2026

No incidents reported

Sunday 30th August 2026

No incidents reported

Saturday 29th August 2026

No incidents reported

Friday 28th August 2026

No incidents reported

Thursday 27th August 2026

No incidents reported

Wednesday 26th August 2026

No incidents reported

Tuesday 25th August 2026

No incidents reported

Monday 24th August 2026

General communicate service [SEWAN] Unexpected disturbances - 24.08.2026

Beginning: 24.08.2026 – 03:00 PM

Ending: 24.08.2026 – 05:30 PM

 

Impact: Some voice calls may have failed.

 

Dear customer, dear partner,

 

We experienced a temporary incident affecting some voice calls on our platform.

Our technical teams identified a configuration inconsistency on one of our voice platforms. As a result, some calls could not be routed correctly.

The configuration was resynchronized and the service was fully restored at 05:30 PM.

Additional checks have been performed to confirm that all services are operating normally.

 

We apologize for the inconvenience caused.

 

Best regards,

 

SEWAN Technical Team

Sunday 23rd August 2026

No incidents reported

Saturday 22nd August 2026

No incidents reported

Friday 21st August 2026

Mobile service [SEWAN] Unexpected disturbances - 21.08.2026

Beginning: 21.08.2026 – 10.00 AM Ending : 21.08.2026 - 06:00 PM

Impact: eSim order or swap not possible  

Dear customer, dear partner,

 

The creation of new Proximus lines with eSIM, as well as SIM swaps from a physical SIM to an eSIM, is currently unavailable.

We are working on a fix.

We will inform you as soon as the service is available again.

Thank you for your understanding.

...............................

 

Best regards;

SEWAN technical team