All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 23.10.2025

Beginning: 23.10.2025 – 11.00 PM

Ending: 24.10.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall clusters 3 and 4.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 27.10.2025

Beginning: 27.10.2025 – 08.00 PM

Ending: 27.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 28.10.2025

Beginning: 28.10.2025 – 08.00 PM

Ending: 28.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 29.10.2025

Beginning: 29.10.2025 – 08.00 PM

Ending: 29.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 03.11.2025

Beginning: 03.11.2025 – 08.00 PM

Ending: 03.11.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 23rd October 2025

No incidents reported

Wednesday 22nd October 2025

[SEWAN] Technical maintenance - 22.10.2025, scheduled 1 hour ago

Beginning: 22.10.2025 – 11.00 PM

Ending: 23.10.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall clusters 1 and 5.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 20.10.2025, scheduled 15 hours ago

Beginning: 20.10.2025 –07.00 AM

Ending: 22.10.2025 – 09.00 AM

Impact: none

 

Dear customer, dear partner,

 

Please note that Proximus will perform a maintenance on their network interfaces. These will take place on Monday 20 October and Wednesday 22 October, both between 07:00 and 09:00 am.  

During this timeframe, no impact is expected.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Tuesday 21st October 2025

No incidents reported

Monday 20th October 2025

No incidents reported

Sunday 19th October 2025

No incidents reported

Saturday 18th October 2025

No incidents reported

Friday 17th October 2025

No incidents reported

Thursday 16th October 2025

No incidents reported

Wednesday 15th October 2025

[SEWAN] Technical maintenance - 15.10.2025, scheduled 1 week ago

Beginning: 15.10.2025 – 10.00 PM

Ending: 16.10.2025 – 02.00 AM

Impact: none

 

Dear customer, dear partner,

 

We will perform a maintenance on our core routers with the aim of increasing bandwidth to 100Gb.

No impact is expected.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Tuesday 14th October 2025

No incidents reported

Monday 13th October 2025

No incidents reported

Sunday 12th October 2025

No incidents reported

Saturday 11th October 2025

No incidents reported

Friday 10th October 2025

No incidents reported

Thursday 9th October 2025

No incidents reported