Past Incidents

Beginning: 03.09.2026 – 05.45 PM

Ending: 03.09.2026 – 06.15 PM

Impact: inbound/outbound calls

Dear customer, dear partner,

On 3 September 2026, a service degradation affected part of our production infrastructure.

The primary issue occurred on node 188.66.8.22 (BRU), where an internal process entered an abnormal state, causing a significant increase in system load and the loss of active SIP registrations. As a result, some customers may have experienced temporary loss of SIP registration, delayed call setup or intermittent call failures.

The issue was caused by an internal process becoming stuck in an unhealthy state and failing to recover automatically. The resulting system load affected SIP signalling and registration handling.

The unhealthy process was cleared and services recovered at approximately 6.15 pm. System load and SIP registration handling subsequently returned to normal.

Following the incident, we are reviewing monitoring and alerting for abnormal system load, SIP registration levels and process recovery mechanisms.

We sincerely apologize for any inconvenience caused by this incident and continue to closely monitor the platform.

Best regards;

SEWAN technical team

Beginning: 24.08.2026 – 03:00 PM

Ending: 24.08.2026 – 05:30 PM

Impact: Some voice calls may have failed.

Dear customer, dear partner,

We experienced a temporary incident affecting some voice calls on our platform.

Our technical teams identified a configuration inconsistency on one of our voice platforms. As a result, some calls could not be routed correctly.

The configuration was resynchronized and the service was fully restored at 05:30 PM.

Additional checks have been performed to confirm that all services are operating normally.

We apologize for the inconvenience caused.

Best regards,

SEWAN Technical Team