Some systems are experiencing issues

Past Incidents

Saturday 7th March 2026

No incidents reported

Friday 6th March 2026

No incidents reported

Thursday 5th March 2026

[SEWAN] Technical maintenance - 05.03.2026, scheduled 1 day ago

Beginning: 05.03.2026 – 06.00 AM

Ending: 05.03.2026 – 06.30 AM

 

Impact: PPPOE session restart - brief service interruption

 

Dear Customer, Dear Partner,

 

PlPlease be informed that our technical team will perform a maintenance on our VDSL/FTTH infrastructure.

 

During this maintenance window, we will perform a configuration update as part of our ongoing network optimization.

Active PPPoE sessions will be restarted, which may result in a brief service interruption.

We are taking all necessary measures to minimize the impact and duration of any disruption.

No action is required on your side.

 

Best regards,

SEWAN Technical Team

General communicate service [SEWAN] General information 05.03.2026

Dear customer, dear partner,

 

We wanted to inform you about two critical security vulnerabilities in Cisco products both with a maximum severity score of 10.0.

CVE-2026-20079 [1, 3]: A vulnerability in the web interface of Cisco Secure Firewall Management Center (FMC) Software could allow an unauthenticated, remote attacker to bypass authentication and execute script files on an affected device to obtain root access to the underlying operating system.

CVE-2026-20131 [2, 4]: A vulnerability in the web-based management interface of Cisco Secure Firewall Management Center (FMC) Software could allow an unauthenticated, remote attacker to execute arbitrary Java code as root on an affected device.

At this time, no exploitation attempts have been observed by the vendor. [1, 2]

Impacted systems:

  • Cisco Secure Firewall Management Center

Recommendations:

  • Upgrade the affected systems to a fixed software release as soon as possible.
  • It is best practice not to expose management interfaces to the internet. If your FMC interface is reachable from the internet, review the logs for suspicious activity.

References:

[1] https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-onprem-fmc-authbypass-5JPp45V2

[2] https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-fmc-rce-NKhnULJh

[3] https://www.cve.org/CVERecord?id=CVE-2026-20079

[4] https://www.cve.org/CVERecord?id=CVE-2026-20131

 

SEWAN Technical Team

Wednesday 4th March 2026

[SEWAN] Technical maintenance - 04.03.2026, scheduled 2 days ago

Beginning: 04.03.2026 – 11.00 PM

Ending: 05.03.2026 – 02.00 AM

 

Impact: a few calls cut during VM migration (~5min)

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform a maintenance on our VOIP infrastructure.

 

During this maintenance window, we will be performing virtual machine migrations as part of our ongoing infrastructure optimization.

A few calls may be briefly interrupted (approximately 5 minutes)

We are taking all necessary measures to minimize the impact and duration of any disruption.

No action is required on your side.

 

Best regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 04.03.2026, scheduled 2 days ago

Beginning: 04.03.2026 – 12.00 AM

Ending: 04.03.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 4 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 4).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 04.03.2026, scheduled 2 days ago

Beginning: 04.03.2026 – 09.00 AM

Ending: 04.03.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Tuesday 3rd March 2026

No incidents reported

Monday 2nd March 2026

No incidents reported

Sunday 1st March 2026

No incidents reported

Saturday 28th February 2026

No incidents reported

Friday 27th February 2026

No incidents reported

Thursday 26th February 2026

No incidents reported

Wednesday 25th February 2026

[SEWAN] Technical maintenance - 25.02.2026, scheduled 1 week ago

Beginning: 25.02.2026 – 06.00 PM

Ending: 25.02.2026 – 09.00 PM

 

Impact: none  

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform a maintenance on our VOIP infrastructure.

 

No service disruption is expected during this maintenance window.

 

Best regards,

SEWAN Technical Team

Tuesday 24th February 2026

No incidents reported

Monday 23rd February 2026

No incidents reported

Sunday 22nd February 2026

No incidents reported

Saturday 21st February 2026

Mobile service [SEWAN] Unexpected disturbances - 16.02.2026

   

Beginning: 16.02.2025 – 9.00 AM

Impact: [MOBILE] Disruption affecting e-SIM porting

 

Dear customer, dear partner,

 

Over the past few days, Proximus has been experiencing technical issues affecting the porting of mobile lines to virtual “e-SIM” cards.

A fix was implemented last weekend; however, it does not appear to be working as expected.

This may cause disruptions in e-SIM mobile activations and, consequently, extend porting timelines or even render the mobile number inaccessible for several hours.

Therefore, we kindly ask you to temporarily prioritize mobile porting on physical SIM cards rather than on e-SIMs.

Only e-SIM porting is affected. New number orders on e-SIM are functioning properly, as are porting requests on physical SIM cards.

We expect a technical correction within the next few days and will inform you as soon as the issue has been fully resolved.

 

Best regards;

SEWAN technical team