Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.08.2026

Beginning: 22.08.2026 – 10.00 PM

Ending: 23.08.2026– 02.00 AM

Impact: SBCNG - registration

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our SBCNG.

 

During this maintenance window, re-registration may not be possible for up to 2 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 28.08.2026

Beginning: 28.08.2026 – 12.00 AM

Ending: 30.08.2026 – 6.00 PM

Impact: Portability Tool Unavailable

 

Dear customer, dear partner,

 

Our portability tool is evolving!

The update will take place from Friday, August 28 at 12:00 p.m. to Monday, August 31 at 9:00 a.m.

The goal of this update is to enhance the platform’s security and expand its features.

 

What’s New:

  • New, more modern, and more intuitive interface

  • Ability to enable two-factor authentication (2FA) on accounts

  • User creation and advanced access rights management

  • Current carrier verification for up to 1,000 numbers per day

  • Carrier verification directly from the port-in page

  • Adding and routing numbers directly in SBCng and on portal.sewan.be

  • Completing the LOA directly online

  • Provision of an API to manage your port-ins using your own tools

 

Please note:

  • No action is required on your part.

  • Your login credentials remain the same.

  • The access URL remains the same: https://porting.sewan.be/

  • To ensure the continuity of your operations, we encourage you to submit your portability requests before the maintenance begins.

 

We appreciate your understanding during this maintenance period.

 

Best regards;

SEWAN Technical Team

Past Incidents

Friday 21st August 2026

Mobile service [SEWAN] Unexpected disturbances - 21.08.2026

Beginning: 21.08.2026 – 10.00 AM

Impact: eSim order or swap not possible  

Dear customer, dear partner,

 

The creation of new Proximus lines with eSIM, as well as SIM swaps from a physical SIM to an eSIM, is currently unavailable.

We are working on a fix.

We will inform you as soon as the service is available again.

Thank you for your understanding.

...............................

 

Best regards;

SEWAN technical team

Thursday 20th August 2026

[SEWAN] Technical maintenance - 20.08.2026, scheduled 20 hours ago

Beginning: 20.08.2026 – 10.00 PM

Ending: 21.08.2026 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 13

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 20.08.2026, scheduled 1 day ago

Beginning: 20.08.2026 – 12.00 AM

Ending: 20.08.2026 – 03.00 PM

Impact: Cloud firewall cluster 7, 8 and 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7, 8 and 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

SEWAN Technical Team

Wednesday 19th August 2026

[SEWAN] Technical maintenance - 19.08.2026, scheduled 1 day ago

Beginning: 19.08.2026 – 10.00 PM

Ending: 20.08.2026 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 8

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 19.08.2026, scheduled 2 days ago

Beginning: 19.08.2026 – 12.00 AM

Ending: 19.08.2026 – 03.00 PM

Impact: Cloud firewall cluster 1, 2, 3, 4 and 6 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 1, 2, 3, 4 and 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

SEWAN Technical Team

Tuesday 18th August 2026

No incidents reported

Monday 17th August 2026

No incidents reported

Sunday 16th August 2026

No incidents reported

Saturday 15th August 2026

No incidents reported

Friday 14th August 2026

No incidents reported

Thursday 13th August 2026

[SEWAN] Technical maintenance - 13.08.2026, scheduled 1 week ago

Beginning: 13.08.2026 – 10.00 PM

Ending: 14.08.2026 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Wednesday 12th August 2026

No incidents reported

Tuesday 11th August 2026

No incidents reported

Monday 10th August 2026

No incidents reported

Sunday 9th August 2026

No incidents reported

Saturday 8th August 2026

No incidents reported

Friday 7th August 2026

No incidents reported