Past Incidents

Thursday 2nd April 2026

[SEWAN] Technical maintenance - 02.04.2026, scheduled 5 minutes ago

Beginning: 02.04.2026– 09.00 PM

Ending: 02.04.2026– 11.30 PM

Impact: none

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our Hosted Telephony voip plateform (Sophia).

During this timeframe, no impact is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Wednesday 1st April 2026

No incidents reported

Tuesday 31st March 2026

No incidents reported

Monday 30th March 2026

No incidents reported

Sunday 29th March 2026

No incidents reported

Saturday 28th March 2026

No incidents reported

Friday 27th March 2026

No incidents reported

Thursday 26th March 2026

No incidents reported

Wednesday 25th March 2026

[SEWAN] Technical maintenance - 25.03.2026, scheduled 1 week ago

Beginning: 25.03.2026 – 09.00 AM

Ending: 25.03.2026 – 05.00 PM

Impact: backup/restore not available

Dear customer, dear partner,

Please note that our technical team will perform an upgrade of Veeam to v.13

During this timeframe, backups and restores will not be available.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

General communicate service [SEWAN] Unexpected disturbances - 25.03.2026

Beginning: 25.03.2026 – 08.30 AM

Ending : 25.03.2026 – 09.00 AM

Impact: outbound calls issue

Dear customer, dear partner,

Since this morning, we have been experiencing issues affecting outbound calls.

Our engineering team is currently investigating the situation and working to resolve it as quickly as possible. We will keep you informed as soon as we have more information or once the issue is resolved.

Thank you for your understanding.

Best regards;

SEWAN technical team

Tuesday 24th March 2026

[SEWAN] Technical maintenance - 24.03.2026, scheduled 1 week ago

Beginning: 24.03.2026 – 10.00 PM

Ending: 24.03.2026 – 11.00 PM

Impact: dropped calls - SBCNG GUI not available for 5 minutes

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

During this timeframe, the SBCNG GUI may be unavailable for up to 5 minutes. Any calls in progress before 8:00 p.m. could be dropped.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Monday 23rd March 2026

No incidents reported

Sunday 22nd March 2026

No incidents reported

Saturday 21st March 2026

No incidents reported

Friday 20th March 2026

No incidents reported

Thursday 19th March 2026

No incidents reported