Past Incidents

Beginning: 09.09.2026 – 10.30 AM

Ending: 09.09.2026– 04.00 PM

Impact: online backup

Dear customer, dear partner,

Please note that our technical team will perform maintenance on our Cloud solutions.

During the maintenance window, the Veeam Online Backup service will be temporarily unavailable.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 07.09.2026 – 09.00 PM

Ending: 08.09.2026– 02.00 AM

Impact: Temporary degradation of voice communications  

Dear customer, dear partner,

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 03.09.2026 – 05.45 PM

Ending: 03.09.2026 – 06.15 PM

Impact: inbound/outbound calls

Dear customer, dear partner,

On 3 September 2026, a service degradation affected part of our production infrastructure.

The primary issue occurred on node 188.66.8.22 (BRU), where an internal process entered an abnormal state, causing a significant increase in system load and the loss of active SIP registrations. As a result, some customers may have experienced temporary loss of SIP registration, delayed call setup or intermittent call failures.

The issue was caused by an internal process becoming stuck in an unhealthy state and failing to recover automatically. The resulting system load affected SIP signalling and registration handling.

The unhealthy process was cleared and services recovered at approximately 6.15 pm. System load and SIP registration handling subsequently returned to normal.

Following the incident, we are reviewing monitoring and alerting for abnormal system load, SIP registration levels and process recovery mechanisms.

We sincerely apologize for any inconvenience caused by this incident and continue to closely monitor the platform.

Best regards;

SEWAN technical team