All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 07.09.2026

Beginning: 07.09.2026 – 09.00 PM

Ending: 08.09.2026– 02.00 AM

Impact: Temporary degradation of voice communications  

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.09.2026

Beginning: 09.09.2026 – 10.30 AM

Ending: 09.09.2026– 04.00 PM

Impact: online backup

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Cloud solutions.

 

During the maintenance window, the Veeam Online Backup service will be temporarily unavailable.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 12.00 AM

Ending: 10.09.2026– 03.00 PM

Impact: SSO access to the firewalls temporarily unavailable

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our Cloud Firewall infrastructure.

During the maintenance window, SSO access from Sophia to the firewalls may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 09.00 PM

Ending: 11.09.2026– 02.00 AM

Impact: Possible temporary voice communication disturbances.

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 2nd December 2020

[SEWAN] Technical maintenance - 02.11.2020, scheduled 5 years ago

Beginning: 02.12.2020 – 11.59 PM

Ending: 03.12.2020 – 04.00 AM

Internal ref: DTCAB-1464

Impact: None

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance during the night of the 02.12.2020 from 11.59 PM to 4.00 AM the next day in order to optimize our BGP configuration over SEWAN group.

 

During this timeframe, no impacts are foreseen. You may experience brief disruptions in IP connectivity on our overall services, which should not be noticeable by customers.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 29th November 2020

No incidents reported

Saturday 28th November 2020

No incidents reported

Friday 27th November 2020

Porting of fixed DIDs [SEWAN] Unexpected disturbances - 27.11.2020

** UPDATE ** Since 2.30PM today, CRDC confirm that their problem was solded.

 

Best regards;

SEWAN technical team


Beginning: 27.11.2020 – 12.50 AM

Ending: unknown

Impact: Manual porting unavailable

 

Dear customer, dear partner,

 

Please note that since 12.50 AM today, CRDC experiences a connectivity issue which avoid us to manually execute a porting request.

To our current understanding, this impact all belgian carriers.  

Our automatic porting portal remains nevertheless 100% operational.

A ticket has been open toward CRDC to resolve this situation ASAP.

 

Best regards;

SEWAN technical team

Thursday 26th November 2020

No incidents reported

Wednesday 25th November 2020

No incidents reported

Tuesday 24th November 2020

No incidents reported

Monday 23rd November 2020

No incidents reported

Sunday 22nd November 2020

No incidents reported

Saturday 21st November 2020

No incidents reported

Friday 20th November 2020

No incidents reported

Thursday 19th November 2020

No incidents reported

Wednesday 18th November 2020

No incidents reported

Tuesday 17th November 2020

No incidents reported

Monday 16th November 2020

No incidents reported

Sunday 15th November 2020

No incidents reported