All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 19.02.2026

Beginning: 19.02.2026 – 12.00 AM

Ending: 19.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 12.00 AM

Ending: 23.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 6 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 25.02.2026

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 7 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 02.03.2026

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

Past Incidents

Tuesday 27th April 2021

No incidents reported

Monday 26th April 2021

No incidents reported

Sunday 25th April 2021

No incidents reported

Saturday 24th April 2021

No incidents reported

Friday 23rd April 2021

No incidents reported

Thursday 22nd April 2021

No incidents reported

Wednesday 21st April 2021

No incidents reported

Tuesday 20th April 2021

No incidents reported

Monday 19th April 2021

No incidents reported

Sunday 18th April 2021

No incidents reported

Saturday 17th April 2021

No incidents reported

Friday 16th April 2021

No incidents reported

Thursday 15th April 2021

[SEWAN] Technical maintenance - 15.04.2021, scheduled 4 years ago

 

Beginning: 15.04.2021 – 10.00 PM

Ending: 16.04.2021 – 1.30 AM

Internal ref: DTCAB-1719

Impact: None

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on 15.04.2021 as from 10.00 PM on internet infrastructure.

 

The goal of this operation is to improve the statistics on our internet products into Sophia.

 

During this timeframe, no impact is foreseen.

No intervention is needed from your side.  

 

Best regards;

SEWAN Technical Team

Wednesday 14th April 2021

General communicate service [SEWAN] General information 14.04.2021

Beginning: 14.04.2021 – 12.05 AM

Ending: On going

Impact: Disturbances on EDPnet internet services

 

Dear customer, dear partner,

 

Please note that since 10.05 AM today, we have noticed important disturbances on EDPnet internet lines.

 

Their team confirm their outage.

If you may use their internet services, you may be subjected to these disturbances out of our control.

 

Best regards SEWAN Technical Team

Tuesday 13th April 2021

No incidents reported