Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 3rd November 2021

No incidents reported

Tuesday 2nd November 2021

No incidents reported

Monday 1st November 2021

No incidents reported

Sunday 31st October 2021

No incidents reported

Saturday 30th October 2021

No incidents reported

Friday 29th October 2021

No incidents reported

Thursday 28th October 2021

Mobile service [SEWAN] Unexpected disturbances - 28.10.2021

   

Beginning: 28.10.2021

Ending: 29.10.2021

Impact: mobile voicemail quality issue

 

Dear customer, dear partner,

 

Since today, we experience bad audio quality when calling our mobile voicemail.

Proximus is informed and is currently investigating this matter

 

Best regards;

SEWAN technical team

Wednesday 27th October 2021

No incidents reported

Tuesday 26th October 2021

No incidents reported

Monday 25th October 2021

No incidents reported

Sunday 24th October 2021

No incidents reported

Saturday 23rd October 2021

No incidents reported

Friday 22nd October 2021

No incidents reported

Thursday 21st October 2021

[SEWAN] General information 21.10.2021, scheduled 4 years ago

 

Beginning: 21.10.2021 – 11.00 AM

Ending: 22.10.2021 – 9.00 AM

Impact: No porting IN & OUT with Proximus possible during this timeframe

 

Dear customer, dear partner,

 

Please note that Proximus has communicated to all carriers that their porting department will not be available the whole day of the 21th of October 2021, and therefore no porting IN or OUT will be possible on this day.

 

SEWAN Technical Team

Wednesday 20th October 2021

No incidents reported