All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 07.09.2026

Beginning: 07.09.2026 – 09.00 PM

Ending: 08.09.2026– 02.00 AM

Impact: Temporary degradation of voice communications  

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.09.2026

Beginning: 09.09.2026 – 10.30 AM

Ending: 09.09.2026– 04.00 PM

Impact: online backup

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Cloud solutions.

 

During the maintenance window, the Veeam Online Backup service will be temporarily unavailable.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 12.00 AM

Ending: 10.09.2026– 03.00 PM

Impact: SSO access to the firewalls temporarily unavailable

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our Cloud Firewall infrastructure.

During the maintenance window, SSO access from Sophia to the firewalls may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 09.00 PM

Ending: 11.09.2026– 02.00 AM

Impact: Possible temporary voice communication disturbances.

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 2nd December 2021

[SEWAN] Technical maintenance - 02.12.2021, scheduled 4 years ago

 

Beginning: 02.12.2021 – 1.00 AM

Ending: 03.12.2021 – 4.00 AM

Internal ref: DTCAB-2379 + DTCAB-2382 + DTCAB-2387

Impact: Short disturbances on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to increase our Internet redundancy, please note that our technical team will perform three maintenances on 02.12.2021 from 1.00 AM to 4.00 AM, and on 03.12.2021 from 1.00 AM to 4.00 AM on our xDSL and FTTH infrastructure.

 

On 02.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from packets loss for a maximum of 20 minutes.

On 03.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from a disconnection of maximum 5 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 28th November 2021

No incidents reported

Saturday 27th November 2021

No incidents reported

Friday 26th November 2021

No incidents reported

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

Porting of fixed DIDs [SEWAN] General information 24.11.2021

 

Beginning: 24.11.2021 – 2.00 PM

Ending: 24.11.2021 – 5.15 PM

Impact: Porting from/to Destiny impossible

 

Dear customer, dear partner,

 

Please note that Destiny is running into trouble with their porting tool. Consequently, no more porting can be operated from/to Destiny at this moment.

 

Please find below their official communication :

We currently have an issue with our number porting tool and are in System down. We will send the ready messages as soon as possible. Our apologies for the inconvenience caused. Kind regards,

 

SEWAN Technical Team

Tuesday 23rd November 2021

No incidents reported

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported

Thursday 18th November 2021

No incidents reported

Wednesday 17th November 2021

No incidents reported

Tuesday 16th November 2021

No incidents reported

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported