Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 12.00 AM

Ending: 23.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 6 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 25.02.2026

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 7 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 02.03.2026

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

Past Incidents

Saturday 26th February 2022

[SEWAN] Technical maintenance - 26.02.2022, scheduled 3 years ago

Beginning: 26.02.2022 – 00.01 AM

Ending: 26.02.2022 – 01.30 AM

Internal ref: DTCAB-2609

Impact: few seconds of packet loss

 

Dear customer, dear partner,

 

Following our previous maintenance communication, please note that our technical team will perform a maintenance on the 26th of February 2022 from 0.01 AM to 01.30 AM.

 

During this timeframe, you may experience few seconds of packet loss on internet services only.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 23rd February 2022

[SEWAN] Technical maintenance - 23.02.2022, scheduled 3 years ago

Beginning: 23.02.2022 – 00.01 AM

Ending: 23.02.2022 – 06.00 AM

Internal ref: DTCAB-2586 + 2626

Impact: up to 1 hour of internet and VoIP disturbances

 

Dear customer, dear partner,

 

Following our previous maintenance communication, please note that our technical team will perform a maintenance on the 23rd of February 2022 from 0.01 AM to 6.00 AM.

 

During this timeframe, you may experience up to 1 hour of degraded services on internet links and VoIP services.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Saturday 19th February 2022

No incidents reported

Friday 18th February 2022

[SEWAN] Technical maintenance - 18.02.2022, scheduled 4 years ago

Beginning: 18.02.2022 – 01.00 AM

Ending: 18.02.2022 – 07.00 AM

Internal ref: DTCAB-2605

Impact: A maximum of 1 hour of VoIP services degraded

 

Dear customer, dear partner,

 

Following our previous maintenance communication, please note that our technical team will perform a maintenance on the 18th of February 2022 from 1.00 AM to 7.00 AM.

 

During this timeframe, you may experience up to 1 hour of degraded services on VoIP services.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 17th February 2022

No incidents reported

Wednesday 16th February 2022

No incidents reported

Tuesday 15th February 2022

No incidents reported

Monday 14th February 2022

No incidents reported

Sunday 13th February 2022

No incidents reported

Saturday 12th February 2022

No incidents reported

Friday 11th February 2022

No incidents reported

Thursday 10th February 2022

[SEWAN] Technical maintenance - 10.02.2022, scheduled 4 years ago

Beginning: 10.02.2022 – 06.00 AM

Ending: 10.02.2022 – 07.00 AM

Internal ref: DTCAB-2560

Impact: A maximum of 10 minutes of packet loss on xDSL and FTTH can be foreseen

 

Dear customer, dear partner,

 

In order to reinforce our xDSL and FTTH infrastructure, please note that our technical team will perform a maintenance on the 10th of February 2022 from 6.00 AM to 7.00 AM.

 

During this timeframe, you may experience up to 10 consecutive minutes of packet loss impacting only Internet Access links which use more than 600 Mbps.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 9th February 2022

No incidents reported

Tuesday 8th February 2022

No incidents reported

Monday 7th February 2022

No incidents reported

Sunday 6th February 2022

No incidents reported

Saturday 5th February 2022

No incidents reported