Past Incidents

Beginning: 26.02.2022 – 00.01 AM

Ending: 26.02.2022 – 01.30 AM

Internal ref: DTCAB-2609

Impact: few seconds of packet loss

Dear customer, dear partner,

Following our previous maintenance communication, please note that our technical team will perform a maintenance on the 26th of February 2022 from 0.01 AM to 01.30 AM.

During this timeframe, you may experience few seconds of packet loss on internet services only.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 23.02.2022 – 00.01 AM

Ending: 23.02.2022 – 06.00 AM

Internal ref: DTCAB-2586 + 2626

Impact: up to 1 hour of internet and VoIP disturbances

Dear customer, dear partner,

Following our previous maintenance communication, please note that our technical team will perform a maintenance on the 23rd of February 2022 from 0.01 AM to 6.00 AM.

During this timeframe, you may experience up to 1 hour of degraded services on internet links and VoIP services.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 22.02.2022 – 01.00 AM

Ending: 22.02.2022 – 04.00 AM

Internal ref: DTCAB-2623 + DTCAB-2624

Impact: 30 minutes of VoIP services unavailable

Dear customer, dear partner,

This morning, one of our core switches experienced disturbances. This resulted in parts of our network intermittently and briefly losing connectivity, this could be experienced by troubles registering on V1 and V2 voice platforms. Also, call quality was impaired. Our network team took needed actions, and is preparing a network maintenance tonight to prevent this issue from happening in the future.

Also, please note that our technical team will perform a maintenance tonight, on the 22nd of February 2022 from 1.00 AM to 4.00 AM.

During this timeframe, a full unreachability of our voice services is foreseen, for a maximum of 30 consecutive minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 18.02.2022 – 01.00 AM

Ending: 18.02.2022 – 07.00 AM

Internal ref: DTCAB-2605

Impact: A maximum of 1 hour of VoIP services degraded

Dear customer, dear partner,

Following our previous maintenance communication, please note that our technical team will perform a maintenance on the 18th of February 2022 from 1.00 AM to 7.00 AM.

During this timeframe, you may experience up to 1 hour of degraded services on VoIP services.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 10.02.2022 – 06.00 AM

Ending: 10.02.2022 – 07.00 AM

Internal ref: DTCAB-2560

Impact: A maximum of 10 minutes of packet loss on xDSL and FTTH can be foreseen

Dear customer, dear partner,

In order to reinforce our xDSL and FTTH infrastructure, please note that our technical team will perform a maintenance on the 10th of February 2022 from 6.00 AM to 7.00 AM.

During this timeframe, you may experience up to 10 consecutive minutes of packet loss impacting only Internet Access links which use more than 600 Mbps.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team