Past Incidents

Beginning: 30.03.2022 – 10.00 PM

Ending: 31.03.2022 – 00.30 AM

Internal ref: DTCAB-2722

Impact: None

Dear customer, dear partner,

Please note that our technical team will perform a maintenance during the above time slot to migrate VLAN management services.

During this timeframe, no imapct is foreseen.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 29.03.2022 – 01.00 AM

Ending: 29.03.2022 – 06.00 AM

Internal ref: DTCAB-2731 and DTCAB-2733

Impact: None

Dear customer, dear partner,

Following the disturbances of this morning, please note that our technical team will perform a maintenance on 29.03.2022 from 1.00 AM to 6.00 AM on our Leuven infrastructure.

During this timeframe, no outage is foreseen.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 28.03.2022 – 10.22 AM

Ending: 28.03.2022 – 10.55 AM

Impact: Calls disturbances

Dear customer, dear partner,

From 10.22 AM till 10.55 AM this morning, we experienced network issues on one of our datacenter, which has affected 50% of our VoIP calls, with calls not ending correctly, short calls or calls cut off after 30 sec.

The source of the problem has been identified, and we are working with our Data Center engineering team to understand what happened.

UPDATE 11.16 AM

The machines are coming back. They have been isolated until our team has confirmed the source of the problem.

Best regards;

SEWAN technical team