Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Tuesday 19th April 2022

Internet access - ADSL / VDSL [SEWAN] Unexpected disturbances - 19.04.2022

Beginning: 19.04.2022 – 14:00 PM

Ending : 21.04.2022 - 12:30 AM

Impact: instability on some access links

 

Dear customer, dear partner,

Since yesterday we have been experiencing instability on some access links.

Our teams are actively working to resolve the issue.

 

Best regards,

SEWAN technical team

Monday 18th April 2022

No incidents reported

Sunday 17th April 2022

No incidents reported

Saturday 16th April 2022

No incidents reported

Friday 15th April 2022

No incidents reported

Thursday 14th April 2022

No incidents reported

Wednesday 13th April 2022

No incidents reported

Tuesday 12th April 2022

Sophia [SEWAN] General information 12.04.2022

 

Beginning: 12.04.2022 – 2.00 PM

Ending: 12.04.2022 – 3.15PM

Impact: Disturbance accessing to sophia.sewan.be

 

Dear partner,

You have tried to connect to your Sophia account but can't? Don't worry, we are here for you!

Sophia is currently evolving to simplify your life thanks to unified access in order to access all Sewan platforms with a single password.

To connect to Sophia with your current credentials, click on the "Classic connection" button.

Still having trouble logging in? Don't panic, we are currently working on resolving some rare access issues.

More information will be sent to you soon to activate your OnePass account.

 

SEWAN Technical Team

Monday 11th April 2022

No incidents reported

Sunday 10th April 2022

No incidents reported

Saturday 9th April 2022

No incidents reported

Friday 8th April 2022

No incidents reported

Thursday 7th April 2022

No incidents reported

Wednesday 6th April 2022

No incidents reported

Tuesday 5th April 2022

No incidents reported