Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Tuesday 14th June 2022

No incidents reported

Monday 13th June 2022

Elibigility [SEWAN] General information 14.06.2022

 

Beginning: 13.06.2022 – 9.00 AM

Ending: ongoing

Impact: Disturbance on Proximus Eligibility

 

Dear partner,

Please note that since 13.06.2022, Proximus experiences disturbances on their xDSL/FTTH eligibility platform.

Consequently, our eligibility tool is currently not functioning correctly.

An incident ticket has been created. We are currently waiting for the feedback on TTR.

Best regards

 

SEWAN Technical Team

Sunday 12th June 2022

No incidents reported

Saturday 11th June 2022

No incidents reported

Friday 10th June 2022

No incidents reported

Thursday 9th June 2022

No incidents reported

Wednesday 8th June 2022

No incidents reported

Tuesday 7th June 2022

No incidents reported

Monday 6th June 2022

No incidents reported

Sunday 5th June 2022

No incidents reported

Saturday 4th June 2022

No incidents reported

Friday 3rd June 2022

No incidents reported

Thursday 2nd June 2022

No incidents reported

Wednesday 1st June 2022

No incidents reported

Tuesday 31st May 2022

No incidents reported