Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 27th July 2022

No incidents reported

Tuesday 26th July 2022

No incidents reported

Monday 25th July 2022

No incidents reported

Sunday 24th July 2022

No incidents reported

Saturday 23rd July 2022

No incidents reported

Friday 22nd July 2022

No incidents reported

Thursday 21st July 2022

No incidents reported

Wednesday 20th July 2022

No incidents reported

Tuesday 19th July 2022

No incidents reported

Monday 18th July 2022

No incidents reported

Sunday 17th July 2022

No incidents reported

Saturday 16th July 2022

No incidents reported

Friday 15th July 2022

Mobile service [SEWAN] Unexpected disturbances - 15.07.2022

Beginning: 15.07.2022 - 6.40PM

End : 15.07.2022 - 7.29PM

Impact: mobile service degradated

 

Dear customer, dear partner,

Please note that our mobile service is currently experiencing connectivity issues. Proximus team has been already informed and is currently investigating the root cause.

According to our current information, the problem is general and does not concern only Sewan network. Scarlet network might be impacted too.

More info soon.

  —————————

UPDATE 7.29 PM

The situation seems to be back to normal. We remain vigilant until official confirmation

  —————————

UPDATE 7.55 PM

Proximus officially confirms that situation is back to normal.

All of their MVNOs were impacted.

They did confirm that : « server will be monitored this night ».

An incident report will be received from them next week. In case you want more information, please contact us.

Best regards,

SEWAN technical team

Thursday 14th July 2022

No incidents reported

Wednesday 13th July 2022

No incidents reported