All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 20th February 2023

No incidents reported

Sunday 19th February 2023

[SEWAN] Technical maintenance - 19.02.2022, scheduled 2 years ago

Beginning: 19.02.2022– 10.00 PM

Ending: 20.02.2022 – 01.00 AM

Internal ref: DTCAB-3624

Impact: reboot possible

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on all Mikrotik (CCR1009 / HAPAC2)

The goal of this operation is to move it to the Airdevices platform.  

During this timeframe, the CPE can reboot one time.

 

Best regards;

SEWAN Technical Team

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

No incidents reported

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

General communicate service [SEWAN] Unexpected disturbances - 15.02-2023

Beginning: 15.02-2023 – 08.50 AM

Ending: 15.02-2023 – 09.58 AM

Impact: long connection times

 

Dear customer, dear partner,

This morning we suffered an outage on a node in Leuven, around 8h50, it took a few minutes for all the traffic to be redirected. We have replaced the node, and everything is back to normal since 9h58.

...............................

 

Best regards;

SEWAN technical team

Tuesday 14th February 2023

No incidents reported

Monday 13th February 2023

No incidents reported

Sunday 12th February 2023

No incidents reported

Saturday 11th February 2023

No incidents reported

Friday 10th February 2023

No incidents reported

Thursday 9th February 2023

[SEWAN] Unexpected disturbances - 09.02.2023

Beginning: 09.02.2023 - 10.00 AM Ending : 09.02.2023 - 10.30 AM

Impact: call quality  

Dear customer, dear partner,

We experience some issue on SBCNG (V5), our team is working on it.

...............................

 

Best regards;

SEWAN technical team

Wednesday 8th February 2023

No incidents reported

Tuesday 7th February 2023

No incidents reported

Monday 6th February 2023

No incidents reported