All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 6th March 2023

No incidents reported

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

No incidents reported

Thursday 2nd March 2023

No incidents reported

Wednesday 1st March 2023

No incidents reported

Tuesday 28th February 2023

General communicate service [SEWAN] General information 28.02.2023

 

Beginning: 28.02.2023 – 12.00 AM

Ending: 28.02.2023 – 3.50 PM

Impact: Execution of DID porting from Proximus impossible

UPDATE - 3.50 PM

The situation has been restored at Proximus side. Porting are again possible.

Dear customer, dear partner,

Please note that Proximus noticed us that they are currently running into technical problems to accept and execute number porting. In consequence, we highly suggest you to postpone your inbound porting in case the donor is Proximus.

This affects only Proximus numbers. Other donors are not concerned, and porting IN can be executed without any issue in this case.

We will let you know when the situation will be back to normal.

 

Best regards,

SEWAN Technical Team

Monday 27th February 2023

No incidents reported

Sunday 26th February 2023

No incidents reported

Saturday 25th February 2023

No incidents reported

Friday 24th February 2023

No incidents reported

Thursday 23rd February 2023

No incidents reported

Wednesday 22nd February 2023

No incidents reported

Tuesday 21st February 2023

[SEWAN] Unexpected disturbances - 21.02.2022

Beginning: 21.02.2023 – 11.00 AM

Ending: 21.02.2023 – 11.30 AM

Impact: long call setups

 

Dear customer, dear partner,

We experienced a problem with our node in Leuven. This had an impact mainly on outbound calls, expressing in long call setups. Problem was handled, initially by rerouting the calls, and the node was replaced by our team.

...............................

 

Best regards;

SEWAN technical team

Monday 20th February 2023

No incidents reported