All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 12.00 AM

Ending: 23.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 6 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 25.02.2026

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 7 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 02.03.2026

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

Past Incidents

Saturday 1st April 2023

No incidents reported

Friday 31st March 2023

No incidents reported

Thursday 30th March 2023

General communicate service [SEWAN] General information 30.03.2023

UPDATE 31.03.23 - 8.49AM

 

The cable cut has been fixed at 6.00AM today.

 

Dear customer, dear partner,

 

Proximus has recently informed us that they are suffering from a cable cut at Brussels Centenaire (CEN02) which may affect internet services in the area.

 

SEWAN Technical Team

Wednesday 29th March 2023

No incidents reported

Tuesday 28th March 2023

No incidents reported

Monday 27th March 2023

No incidents reported

Sunday 26th March 2023

No incidents reported

Saturday 25th March 2023

No incidents reported

Friday 24th March 2023

No incidents reported

Thursday 23rd March 2023

DNS information [SEWAN] Unexpected disturbances - 23.03.2023

Beginning: 23.03.2023 – 2.57 PM

Ending: 23.03.2023 – 8.35 PM

Impact: general disturbance

 

Dear customer, dear partner,

 

A major network incident has severely degraded or cut off access to all Sewan services (Sophia, Voice, Internet access and Cloud services).

The incident started at 2:57 pm and ended at 8:35 pm.

The operational teams have identified and isolated the source of the incident in the core network.

Services have been operational again since the end of the incident resolution.

Considering the extent of the actions that have been carried out to identify the source of the incident, the verification of all the platforms will still require time and may generate side effects during the evening and the night.

Actions in progress:

Normalizing all network connections on all PA7 Datacenter equipment, throughout the evening to return to a nominal state. Control of all services to return to normal.

 

Best regards;

SEWAN technical team

Wednesday 22nd March 2023

No incidents reported

Tuesday 21st March 2023

No incidents reported

Monday 20th March 2023

No incidents reported

Sunday 19th March 2023

No incidents reported

Saturday 18th March 2023

No incidents reported