All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 11.00 PM

Ending: 22.04.2026 – 02.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 10.00 PM

Ending: 21.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik CCR2004 devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 22.04.2026

Beginning: 22.04.2026 – 09.00 PM

Ending: 22.04.2026 – 11.00 PM

 

Impact: - VOIP plateforms and Porting Tool GUI will be not available for 5 minutes

 

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

 

During this period, the GUIs of our various VoIP platforms may be unavailable for up to 5 minutes. No impact on call services is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.04.2026

Beginning: 23.04.2026 – 10.00 PM

Ending: 23.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik hAP ax² devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 28.04.2026

Beginning: 28.04.2026 – 10.00 PM

Ending: 28.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 30.04.2026

Beginning: 30.04.2026 – 10.00 PM

Ending: 30.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.05.2026

Beginning: 05.05.2026 – 10.00 PM

Ending: 05.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 07.05.2026

Beginning: 07.05.2026 – 10.00 PM

Ending: 07.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°4

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.05.2026

Beginning: 11.05.2026 – 10.00 PM

Ending: 11.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 13.05.2026

Beginning: 13.05.2026 – 10.00 PM

Ending: 13.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.05.2026

Beginning: 18.05.2026 – 10.00 PM

Ending: 18.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Past Incidents

Monday 10th April 2023

No incidents reported

Sunday 9th April 2023

No incidents reported

Saturday 8th April 2023

No incidents reported

Friday 7th April 2023

No incidents reported

Thursday 6th April 2023

No incidents reported

Wednesday 5th April 2023

No incidents reported

Tuesday 4th April 2023

No incidents reported

Monday 3rd April 2023

No incidents reported

Sunday 2nd April 2023

No incidents reported

Saturday 1st April 2023

No incidents reported

Friday 31st March 2023

No incidents reported

Thursday 30th March 2023

General communicate service [SEWAN] General information 30.03.2023

UPDATE 31.03.23 - 8.49AM

 

The cable cut has been fixed at 6.00AM today.

 


Dear customer, dear partner,

 

Proximus has recently informed us that they are suffering from a cable cut at Brussels Centenaire (CEN02) which may affect internet services in the area.

 

SEWAN Technical Team

Wednesday 29th March 2023

No incidents reported

Tuesday 28th March 2023

No incidents reported

Monday 27th March 2023

No incidents reported