All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 12.00 AM

Ending: 23.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 6 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 25.02.2026

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 7 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 02.03.2026

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

Past Incidents

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported

Thursday 27th April 2023

Office 365 [SEWAN] Unexpected disturbances - 28/04/2023 (SOLVED)

Beginning: 27.04.2023 – 2.00 PM Ending: 28.04.2023– 11.40 AM

Impact: license order issue

 

Dear customer, dear partner,

Since yesterday we have difficulties displaying or ordering Microsoft licenses through Sophia. We confirm that there is no impact on existing licenses. Our engineers solved the issue, all is working again.  

Sorry for the inconvenience.

...............................

 

Best regards;

SEWAN technical team

Wednesday 26th April 2023

No incidents reported

Tuesday 25th April 2023

No incidents reported

Monday 24th April 2023

No incidents reported

Sunday 23rd April 2023

No incidents reported

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

No incidents reported

Thursday 20th April 2023

No incidents reported

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

Internet access - ADSL / VDSL [SEWAN] Unexpected disturbances - 18.04.2023 (UPDATE)

Beginning: 18.04.2023– 08.30 AM Ending: 18.04.2023– 10.50 AM

Impact: some internet line are down

 

Dear customer, dear partner,

We experienced partial disturbances on xDSL and FTTH internet access links.

The problem was located on our DNS, our engineers solved it.

If the problem persist, please reboot your CPE.

Thank you for your patience.

Best regards;

SEWAN technical team

Monday 17th April 2023

No incidents reported

Sunday 16th April 2023

No incidents reported

Saturday 15th April 2023

No incidents reported