Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

Impact: backup and restore not available on Cloud DC

Dear Customer, Dear Partner,

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 23.02.2026 – 12.00 AM

Ending: 23.02.2026 – 1.00 PM

Impact: Cloud firewall cluster 6 console not reachable

Dear Customer, Dear Partner,

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

Impact: Cloud firewall cluster 7 console not reachable

Dear Customer, Dear Partner,

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform an upgrade on two network core devices.

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

No action is required on your side.

Best regards,