Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Friday 25th August 2023

No incidents reported

Thursday 24th August 2023

General communicate service [SEWAN] Unexpected disturbances - 24.08.2023

UPDATE 11.45 AM : Issue was found on IPv6 configuration and solved.

Beginning: 24.08.2023 - 10.00 AM

Ending: 24.08.2023 - 11.45 AM

Impact: quality issues  

 

Dear customer, dear partner,

We're facing audio issues on outbound calls. Our engineers are working on it.

Sorry for the inconvenience.

 

Best regards;

SEWAN technical team

Wednesday 23rd August 2023

No incidents reported

Tuesday 22nd August 2023

No incidents reported

Monday 21st August 2023

No incidents reported

Sunday 20th August 2023

No incidents reported

Saturday 19th August 2023

No incidents reported

Friday 18th August 2023

[SEWAN] Unexpected disturbances - 18.08.2023

Beginning: 18.08.23 - 12.40 AM Ending: 18.08.23 - 13.25 PM

Impact: registration down on V1

Dear customer, dear partner,

  Since 12.40 am our plateform V1 refused all registrations (timeout). Our engineers are working to restore the service.

 

Best regards;

SEWAN technical team

Thursday 17th August 2023

No incidents reported

Wednesday 16th August 2023

No incidents reported

Tuesday 15th August 2023

No incidents reported

Monday 14th August 2023

No incidents reported

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported