All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 4th September 2023

No incidents reported

Sunday 3rd September 2023

No incidents reported

Saturday 2nd September 2023

No incidents reported

Friday 1st September 2023

No incidents reported

Thursday 31st August 2023

No incidents reported

Wednesday 30th August 2023

General communicate service [SEWAN] General information 30.08.2023

Beginning: 30.08.2023 – 9.35 AM

Ending: 30.08.2023 – 10.30 AM

Impact: Marketing Service and emergency number unreachable

 

Dear customer, dear partner,

Please note that Proximus encountered a technical issue this morning, making Marketing Service numbers (0800, 070, 078, 090x) and emergency number (100) unreachable.

 

Please find below their official communication :

............................................

We hereby inform you that this morning there was a fire incident in the Proximus datacenter in Evere (Carli). This incident has caused an impact on the Marketing Service numbers (0800, 070, 078, 090x) that we provide and that are also used for contacting our Service Desks. These numbers were hard to reach as from 9h35 this morning. We can confirm that all services have been restored around 10h30.

............................................

 

SEWAN Technical Team

Tuesday 29th August 2023

No incidents reported

Monday 28th August 2023

No incidents reported

Sunday 27th August 2023

No incidents reported

Saturday 26th August 2023

No incidents reported

Friday 25th August 2023

No incidents reported

Thursday 24th August 2023

General communicate service [SEWAN] Unexpected disturbances - 24.08.2023

UPDATE 11.45 AM : Issue was found on IPv6 configuration and solved.

Beginning: 24.08.2023 - 10.00 AM

Ending: 24.08.2023 - 11.45 AM

Impact: quality issues  

 

Dear customer, dear partner,

We're facing audio issues on outbound calls. Our engineers are working on it.

Sorry for the inconvenience.

 

Best regards;

SEWAN technical team

Wednesday 23rd August 2023

No incidents reported

Tuesday 22nd August 2023

No incidents reported

Monday 21st August 2023

No incidents reported