All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 11.00 PM

Ending: 22.04.2026 – 02.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 10.00 PM

Ending: 21.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik CCR2004 devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 22.04.2026

Beginning: 22.04.2026 – 09.00 PM

Ending: 22.04.2026 – 11.00 PM

 

Impact: - VOIP plateforms and Porting Tool GUI will be not available for 5 minutes

 

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

 

During this period, the GUIs of our various VoIP platforms may be unavailable for up to 5 minutes. No impact on call services is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.04.2026

Beginning: 23.04.2026 – 10.00 PM

Ending: 23.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik hAP ax² devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 28.04.2026

Beginning: 28.04.2026 – 10.00 PM

Ending: 28.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 30.04.2026

Beginning: 30.04.2026 – 10.00 PM

Ending: 30.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.05.2026

Beginning: 05.05.2026 – 10.00 PM

Ending: 05.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 07.05.2026

Beginning: 07.05.2026 – 10.00 PM

Ending: 07.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°4

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.05.2026

Beginning: 11.05.2026 – 10.00 PM

Ending: 11.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 13.05.2026

Beginning: 13.05.2026 – 10.00 PM

Ending: 13.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.05.2026

Beginning: 18.05.2026 – 10.00 PM

Ending: 18.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Past Incidents

Monday 11th September 2023

No incidents reported

Sunday 10th September 2023

No incidents reported

Saturday 9th September 2023

No incidents reported

Friday 8th September 2023

No incidents reported

Thursday 7th September 2023

No incidents reported

Wednesday 6th September 2023

No incidents reported

Tuesday 5th September 2023

No incidents reported

Monday 4th September 2023

No incidents reported

Sunday 3rd September 2023

No incidents reported

Saturday 2nd September 2023

No incidents reported

Friday 1st September 2023

No incidents reported

Thursday 31st August 2023

No incidents reported

Wednesday 30th August 2023

General communicate service [SEWAN] General information 30.08.2023

Beginning: 30.08.2023 – 9.35 AM

Ending: 30.08.2023 – 10.30 AM

Impact: Marketing Service and emergency number unreachable

 

Dear customer, dear partner,

Please note that Proximus encountered a technical issue this morning, making Marketing Service numbers (0800, 070, 078, 090x) and emergency number (100) unreachable.

 

Please find below their official communication :

............................................

We hereby inform you that this morning there was a fire incident in the Proximus datacenter in Evere (Carli). This incident has caused an impact on the Marketing Service numbers (0800, 070, 078, 090x) that we provide and that are also used for contacting our Service Desks. These numbers were hard to reach as from 9h35 this morning. We can confirm that all services have been restored around 10h30.

............................................

 

SEWAN Technical Team

Tuesday 29th August 2023

No incidents reported

Monday 28th August 2023

No incidents reported