All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Thursday 19th October 2023

[SEWAN] Technical maintenance - 19.10.2023, scheduled 2 years ago

Beginning: 19.10.2023 – 09.00 PM

Ending: 20.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 19, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Tuesday 17th October 2023

No incidents reported

Monday 16th October 2023

[SEWAN] Technical maintenance - 16.10.2023, scheduled 2 years ago

Beginning: 16.10.2023 – 10.00 PM

Ending: 17.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 16, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Sunday 15th October 2023

No incidents reported

Saturday 14th October 2023

No incidents reported

Friday 13th October 2023

No incidents reported

Thursday 12th October 2023

No incidents reported

Wednesday 11th October 2023

No incidents reported

Tuesday 10th October 2023

No incidents reported

Monday 9th October 2023

[SEWAN] Technical maintenance - 09.10.2023, scheduled 2 years ago

 

Beginning: 09.10.2023 – 10.00 PM

Ending: 10.10.2023 – 05.00 AM

Internal ref: DTCAB-4356

Impact: Disturbances on hosted telephony for maximum of 20 minutes

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 10, 2023.

 

During this timeframe, impacts are expected as follow :

  • Trunk SIP : A planned switchover will interrupt calls for a few minutes from 10.00 PM.

  • Hosted telephony will be impacted for around twenty minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

No incidents reported

Friday 6th October 2023

No incidents reported

Thursday 5th October 2023

No incidents reported

Wednesday 4th October 2023

Sophia [SEWAN] Unexpected disturbances - 04.10.2023

Beginning: 04.10.2023 – 08.00 AM Ending : 04.10.2023 - 10.00 AM

Impact: access to Sophia impossible randomly

 

Dear customer, dear partner,

Since this morning, some people are not able to connect to Sophia. Issue is identified and will be fixed ASAP.

Sorry for the inconvenience,  

SEWAN technical team

Tuesday 3rd October 2023

No incidents reported