All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Thursday 23rd November 2023

[SEWAN] Technical maintenance - 23.11.2023, scheduled 2 years ago

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Tuesday 21st November 2023

[SEWAN] Technical maintenance - 23.11.2023, scheduled 2 years ago

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 16th November 2023

[SEWAN] Technical maintenance - 16.11.2023, scheduled 2 years ago

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 15th November 2023

[SEWAN] Technical maintenance - 15.11.2023, scheduled 2 years ago

Beginning: 14.11.2023 - 11.00 PM

Ending: 15.11.2023 - 02.00 AM

Internal ref: DTCAB-4483

Impact: Switchovers + cut of active calls

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Sophia (Trunk + Hosted Telephony)

 

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Monday 13th November 2023

No incidents reported

Sunday 12th November 2023

No incidents reported

Saturday 11th November 2023

No incidents reported

Friday 10th November 2023

No incidents reported

Thursday 9th November 2023

No incidents reported

Wednesday 8th November 2023

No incidents reported

Tuesday 7th November 2023

No incidents reported

Monday 6th November 2023

No incidents reported

Sunday 5th November 2023

No incidents reported

Saturday 4th November 2023

No incidents reported

Friday 3rd November 2023

No incidents reported

Thursday 2nd November 2023

No incidents reported

Wednesday 1st November 2023

No incidents reported

Tuesday 31st October 2023

No incidents reported

Monday 30th October 2023

No incidents reported