All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Thursday 11th January 2024

[SEWAN] Technical maintenance - 10.01.2024, scheduled 1 year ago

Beginning: 10.01.2024 – 10:00 PM

Ending: 11.01.2024 – 01.00 AM

 

Impact: Voice cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Sophia VOIP plateform (Hosted Telephony).

An interruption of a few minutes in ongoing calls is to be expected during this intervention.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Monday 8th January 2024

[SEWAN] Unexpected disturbances - 08.01.2024

Beginning: 08.01.2024 00h00

Ending 08.01.2024 09h25

Impact: eligibility is not working anympre

 

Dear customer, dear partner,

Since this morning, eligilibity is not working anymore.

It is therefore no longer possible for you to order an access link. In case of urgent one, please send an email to support team with all informations.

...............................

 

Best regards;

SEWAN technical team

Sunday 7th January 2024

No incidents reported

Saturday 6th January 2024

No incidents reported

Friday 5th January 2024

No incidents reported

Thursday 4th January 2024

No incidents reported

Wednesday 3rd January 2024

No incidents reported

Tuesday 2nd January 2024

No incidents reported

Monday 1st January 2024

No incidents reported

Sunday 31st December 2023

[SEWAN] Unexpected disturbances - 01.01.2024

Beginning: 01.01.2024

Impact: eligibility is not working anympre

 

Dear customer, dear partner,

Since 01.01.2024, eligilibity is not working anymore.

It is therefore no longer possible for you to order an access link. In case of urgent one, please send an email to support team with all informations.

...............................

 

Best regards;

SEWAN technical team

Saturday 30th December 2023

No incidents reported

Friday 29th December 2023

No incidents reported

Thursday 28th December 2023

No incidents reported

Wednesday 27th December 2023

No incidents reported

Tuesday 26th December 2023

No incidents reported

Monday 25th December 2023

No incidents reported