All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.04.2026

Beginning: 22.04.2026 – 09.00 PM

Ending: 22.04.2026 – 11.00 PM

 

Impact: - VOIP plateforms and Porting Tool GUI will be not available for 5 minutes

 

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

 

During this period, the GUIs of our various VoIP platforms may be unavailable for up to 5 minutes. No impact on call services is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.04.2026

Beginning: 23.04.2026 – 10.00 PM

Ending: 23.04.2026 – 11.30 PM

Impact: CPE Reboot

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform an upgrade to version 7.20.8 on MikroTik hAP ax² devices.

During this timeframe, the CPE will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 28.04.2026

Beginning: 28.04.2026 – 10.00 PM

Ending: 28.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 30.04.2026

Beginning: 30.04.2026 – 10.00 PM

Ending: 30.04.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.05.2026

Beginning: 05.05.2026 – 10.00 PM

Ending: 05.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 07.05.2026

Beginning: 07.05.2026 – 10.00 PM

Ending: 07.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°4

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik Chateau devices in four batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.05.2026

Beginning: 11.05.2026 – 10.00 PM

Ending: 11.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°1

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 13.05.2026

Beginning: 13.05.2026 – 10.00 PM

Ending: 13.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°2

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.05.2026

Beginning: 18.05.2026 – 10.00 PM

Ending: 18.05.2026 – 11.30 PM

Impact: CPE Reboot

Batch n°3

 

Dear customer, dear partner,

 

Please be informed that our technical team will perform the upgrade to version 7.20.8 on MikroTik HAPac2 devices in three batches.

During each batch window, the affected CPEs will reboot to complete the upgrade.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Past Incidents

Friday 12th January 2024

No incidents reported

Thursday 11th January 2024

[SEWAN] Technical maintenance - 10.01.2024, scheduled 2 years ago

Beginning: 10.01.2024 – 10:00 PM

Ending: 11.01.2024 – 01.00 AM

 

Impact: Voice cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Sophia VOIP plateform (Hosted Telephony).

An interruption of a few minutes in ongoing calls is to be expected during this intervention.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Wednesday 10th January 2024

No incidents reported

Tuesday 9th January 2024

No incidents reported

Monday 8th January 2024

[SEWAN] Unexpected disturbances - 08.01.2024

Beginning: 08.01.2024 00h00

Ending 08.01.2024 09h25

Impact: eligibility is not working anympre

 

Dear customer, dear partner,

Since this morning, eligilibity is not working anymore.

It is therefore no longer possible for you to order an access link. In case of urgent one, please send an email to support team with all informations.

...............................

 

Best regards;

SEWAN technical team

Sunday 7th January 2024

No incidents reported

Saturday 6th January 2024

No incidents reported

Friday 5th January 2024

No incidents reported

Thursday 4th January 2024

No incidents reported

Wednesday 3rd January 2024

No incidents reported

Tuesday 2nd January 2024

No incidents reported

Monday 1st January 2024

No incidents reported

Sunday 31st December 2023

[SEWAN] Unexpected disturbances - 01.01.2024

Beginning: 01.01.2024

Impact: eligibility is not working anympre

 

Dear customer, dear partner,

Since 01.01.2024, eligilibity is not working anymore.

It is therefore no longer possible for you to order an access link. In case of urgent one, please send an email to support team with all informations.

...............................

 

Best regards;

SEWAN technical team

Saturday 30th December 2023

No incidents reported

Friday 29th December 2023

No incidents reported