All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Tuesday 5th March 2024

[SEWAN] Technical maintenance - 04.03.2024, scheduled 1 year ago

Beginning: 04.03.2024 – 10.00 PM

Ending: 05.03.2024 – 04.00 AM

Impact: No call will be possible during maximum 20 min on Hosted Telephony 1x calls cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (1 min on Sophia trunk, max 20 min on Hosted Telephony.

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

No incidents reported

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

[SEWAN] Technical maintenance - 27.02.2024, scheduled 1 year ago

Beginning: 27.02.2024 – 09.30 PM

Ending: 28.02.2024 – 02.00 AM

 

Impact: 1x calls cut during the switchover on Trunkfsc8 (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Tuesday 27th February 2024

No incidents reported

Monday 26th February 2024

[SEWAN] Technical maintenance - 26.02.2024, scheduled 1 year ago

Beginning: 26.02.2024– 10.00 PM

Ending: 27.02.2024 – 03.00 AM

Internal ref: DTCAB-4726

Impact: Hosted Telephony not reachable

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance with an impact on Hosted Telephony.

During this timeframe, it may not be available for a maximum of 15 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

No incidents reported

Thursday 22nd February 2024

Mobile service [SEWAN] Unexpected disturbances - 22.02.2024

Beginning: 22.02.2024 – 08.30 AM

Impact: issue on Proximus Mobile

 

Dear customer, dear partner,

Proximus mobile network is currently experiencing problems. We're waiting for more informations.  

Best regards;

SEWAN technical team

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

No incidents reported

Monday 19th February 2024

No incidents reported