Past Incidents

Beginning: 28.03.2024 – 10:00 PM

Ending: 29.03.2024 – 02.00 AM

Impact: Voice cut

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

An interruption of a few minutes in ongoing calls is to be expected during this intervention (Trunk and Hosted Telephony).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 19.03.2024 – 11.00 PM

Ending: 20.03.2024 – 01.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on firewall

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 10.03.2024 - 6:00 AM

Ending: 11.03.2024 - 3:00 PM

Internal ref: DTCAB-4784

Impact: instability on legacy telephony services

Dear customer, dear partner,

As previously communicated, please note that our technical team will perform the migration of our V1 platform.

This can result in few instability on our V2, and may force a new registration on V2 for customers previously on V1.

May you need our assistance, please contact our customer success team : support@sewan.be.

Best regards;

SEWAN Technical Team