All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.12.2025

Beginning: 30.12.2025 – 10.00 PM

Ending: 31.12.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1,6 and 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Friday 31st May 2024

[SEWAN] Technical maintenance - 31.05.2024, scheduled 1 year ago

 

Beginning: 30.05.2024 – 11.00 PM

Ending: 31.05.2023 – 01.00 AM

Internal ref: DTCAB-4978

 

Impact: restart of internet connection

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on our PEs (firmware upgrade).

During this timeframe, a disconnection/reconnection while switchover is expected.

No intervention is needed from your side.

 

Best regards,

 

The Sewan team

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

No incidents reported

Saturday 25th May 2024

No incidents reported

Friday 24th May 2024

No incidents reported

Thursday 23rd May 2024

No incidents reported

Wednesday 22nd May 2024

No incidents reported

Tuesday 21st May 2024

No incidents reported

Monday 20th May 2024

No incidents reported

Sunday 19th May 2024

No incidents reported

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

No incidents reported

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

General communicate service [SEWAN] Unexpected disturbances - 14.05.2024

Beginning 14.05.2024 - 01.30 PM

Ending 14.05.2024 - 02.50 PM

Impact: Call failure to Proximus

 

Dear customer, dear partner,

Since 1:30PM, calls to the Proximus network have been partially rejected. A ticket has been opened, we'll keep you informed.

Sorry for the inconvenience.

...............................

 

Best regards;

SEWAN technical team

Monday 13th May 2024

No incidents reported