All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.12.2025

Beginning: 30.12.2025 – 10.00 PM

Ending: 31.12.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 1,6 and 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Tuesday 11th June 2024

[SEWAN] Technical maintenance - 03.06.2024 to 11.06.2024, scheduled 1 year ago

Beginning: 03.06.2024 – 10.00 PM

Ending: 11.06.2024 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 1, 2 and 3.  

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 1 : 03.06.2024 after 10 PM

Cluster 2 : 10.06.2024 after 10 PM

Cluster 3 : 05.06.2024 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Monday 10th June 2024

No incidents reported

Sunday 9th June 2024

No incidents reported

Saturday 8th June 2024

No incidents reported

Friday 7th June 2024

No incidents reported

Thursday 6th June 2024

No incidents reported

Wednesday 5th June 2024

No incidents reported

Tuesday 4th June 2024

No incidents reported

Monday 3rd June 2024

No incidents reported

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported

Wednesday 29th May 2024

No incidents reported

Tuesday 28th May 2024

No incidents reported

Monday 27th May 2024

No incidents reported