Beginning: 17.02.2026 – 10.00 PM
Ending: 18.02.2026 – 03.00 AM
Impact: Few packet loss and SSL-VPN disconnection while switchover.
Dear Customer, Dear Partner,
Please be informed that our technical team will perform maintenance on firewalls cluster 1.
During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.
No action is required on your side.
Thank you for your understanding.
Best regards;
SEWAN Technical Team
Beginning: 18.02.2026 – 12.00 AM
Ending: 18.02.2026 – 1.00 PM
Impact: Cloud firewall cluster 12 console not reachable
Dear Customer, Dear Partner,
Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 12).
During this maintenance window, the management console will not be accessible. No impact on production services is expected.
Thank you for your understanding.
Best regards;
SEWAN Technical Team
Beginning: 19.02.2026 – 12.00 AM
Ending: 19.02.2026 – 1.00 PM
Impact: Cloud firewall cluster 13 console not reachable
Dear Customer, Dear Partner,
Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).
During this maintenance window, the management console will not be accessible. No impact on production services is expected.
Thank you for your understanding.
Best regards;
SEWAN Technical Team
Beginning: 23.02.2026 – 09.00 AM
Ending: 23.02.2026 – 5.00 PM
Impact: backup and restore not available on Cloud DC
Dear Customer, Dear Partner,
Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).
During this maintenance window, the backup and restore will be not available.
No impact on production services is expected.
Thank you for your understanding.
Best regards;
SEWAN Technical Team
Beginning: 23.02.2026 – 12.00 AM
Ending: 23.02.2026 – 1.00 PM
Impact: Cloud firewall cluster 6 console not reachable
Dear Customer, Dear Partner,
Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).
During this maintenance window, the management console will not be accessible. No impact on production services is expected.
Thank you for your understanding.
Best regards;
SEWAN Technical Team
Beginning: 25.02.2026 – 12.00 AM
Ending: 25.02.2026 – 1.00 PM
Impact: Cloud firewall cluster 7 console not reachable
Dear Customer, Dear Partner,
Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).
During this maintenance window, the management console will not be accessible. No impact on production services is expected.
Thank you for your understanding.
Best regards;
SEWAN Technical Team
Beginning: 02.03.2026 – 10.00 PM
Ending: 03.03.2026 – 06.00 AM
Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.
Dear Customer, Dear Partner,
Please be informed that our technical team will perform an upgrade on two network core devices.
During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.
No action is required on your side.
Best regards,