Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.02.2026

Beginning: 18.02.2026 – 12.00 AM

Ending: 18.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 12 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 12).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 19.02.2026

Beginning: 19.02.2026 – 12.00 AM

Ending: 19.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 7th October 2024

No incidents reported

Sunday 6th October 2024

No incidents reported

Saturday 5th October 2024

No incidents reported

Friday 4th October 2024

Internet access - ADSL / VDSL [SEWAN] Unexpected disturbances - 04.10.2024

EDIT 12.00 AM

The situation is now back to normal. We are awaiting further information on the root cause.

Our team will remain vigilant over the coming hours.

...............................

Beginning: 04.10.2024 – 08.30 AM

Impact: latency / packetloss on access links

 

Dear customer, dear partner,

Since this morning we have reports of packetloss and latency on our access links. We are analyzing the problem.

More information to come.

...............................

 

Best regards;

SEWAN technical team

Thursday 3rd October 2024

SIP Trunk Sewan [SEWAN] Unexpected disturbances - 03.10.2024

EDIT 4.10 PM

The situation is back to normal. We have not yet received any confirmation from 3CX or Digital Ocean about the root cause of the disturbance.   Our team will remain vigilant in the coming hours.

Beginning: 03.10.2024 – 01.45 PM

Impact: trunk from 3CX Cloud are down

 

Dear customer, dear partner,

Since 1.45 PM, we have reports of 3CX Cloud (Digital Ocean) registration problems on Sophia trunks. We are analyzing the problem.

More information to come.

...............................

 

Best regards;

SEWAN technical team

Wednesday 2nd October 2024

No incidents reported

Tuesday 1st October 2024

No incidents reported

Monday 30th September 2024

No incidents reported

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

No incidents reported

Monday 23rd September 2024

Sophia [SEWAN] Unexpected disturbances - 23.09.2024

Beginning: 23.09.2024 - 9.00 AM Ending : 24.09.2024 - 12.00 AM

Impact: Mobile ordering

 

Dear customer, dear partner,

We would like to inform you that since 9:00 AM, we have encountered an issue with our Sophia plateform, which has already been identified. No ordering action on the mobile is currently possible. In case of emmergency, please send an email to support@sewan.be.

We apologize for the inconvenience.

 

Best regards;

SEWAN technical team