All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Thursday 14th November 2024

[SEWAN] Technical maintenance - 13.11.2024, scheduled 1 year ago

Beginning: 13.11.2024 – 10.00 PM

Ending: 14.11.2024 – 01.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Wednesday 6th November 2024

[SEWAN] Technical maintenance - 05.11.2024, scheduled 1 year ago

Beginning: 05.11.2024 – 10.00 PM

Ending: 06.11.2024 – 01.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

[SEWAN] Technical maintenance - 04.11.2024, scheduled 1 year ago

Beginning: 04.11.2024 – 10.00 PM

Ending: 05.11.2024– 01.30AM

Internal ref: DTCAB-5401

Impact: internet not available for max 1 minute

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on access links. The goal is to fix MTU L2TP to 1452.

 

During this timeframe, service will be interrupted for a maximum of 1 minute.

 

No intervention is needed from your side.

 

Best regards;

 

 

SEWAN Technical Team

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported

Friday 1st November 2024

No incidents reported

Thursday 31st October 2024

No incidents reported

Wednesday 30th October 2024

No incidents reported

Tuesday 29th October 2024

No incidents reported

Monday 28th October 2024

No incidents reported

Sunday 27th October 2024

No incidents reported

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

Automatic porting tool [SEWAN] Unexpected disturbances - 25.10.2024

Beginning: 25.10.2024 – 4.00 PM

Impact: Routing not adpated on Proximus side

 

Dear customer, dear partner,

Due to an internal issue, Proximus is unable to adapt our routing immediately after porting. We advise you to not launch it for the moment, and will let you know as soon as the problem is solved.

Sorry for the inconvenience.

Regards.

...............................

 

Best regards;

SEWAN technical team

Wednesday 23rd October 2024

No incidents reported