All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.02.2026

Beginning: 18.02.2026 – 12.00 AM

Ending: 18.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 12 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 12).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 19.02.2026

Beginning: 19.02.2026 – 12.00 AM

Ending: 19.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026

Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 11th December 2024

[SEWAN] Technical maintenance - 11.12.2024, scheduled 1 year ago

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Thursday 5th December 2024

[SEWAN] Technical maintenance - 05.12.2024, scheduled 1 year ago

Beginning: 05.12.2024 – 10.00 PM

Ending: 06.12.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 2nd December 2024

[SEWAN] Technical maintenance - 02.12.2024, scheduled 1 year ago

Beginning: 02.12.2024 – 10.00 PM

Ending: 03.12.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Wednesday 27th November 2024

[SEWAN] Technical maintenance - 27.11.2024, scheduled 1 year ago

Beginning: 27.11.2024 – 10.00 PM

Ending: 28.11.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 25th November 2024

[SEWAN] Technical maintenance - 25.11.2024, scheduled 1 year ago

Beginning: 25.11.2024 – 10.00 PM

Ending: 26.11.2024 – 07.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

No incidents reported

Thursday 21st November 2024

No incidents reported

Wednesday 20th November 2024

[SEWAN] Technical maintenance - 20.11.2024, scheduled 1 year ago

Beginning: 20.11.2024 – 10.00 PM

Ending: 21.11.2024 – 07.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

portal.sewan.be (V2) [SEWAN] Unexpected disturbances - 20.11.2024

Beginning: 20.11.2024 - 07.00 AM Ending: 20.11.2024 - 10.00 AM

Impact: Domain portal.3starsnet.com not reachable

 

Dear customer, dear partner,

Our domain https://portal.3starsnet.com is temporarily unavailable, but you can still use https://portal.sewan.be.

Sorry for inconvenience,

...............................

 

Best regards;

SEWAN technical team

Tuesday 19th November 2024

Mobile service [SEWAN] Unexpected disturbances - 19.11.2024

   

Beginning : 19.11.2024 – 08.45 AM Endding : 19.11.2024 - 09.45 AM

Impact: 4G and SMS

 

Dear customer, dear partner,

Since this morning, we've been experiencing mobile data and sms problems. Proximus is currently investigating.  

Sorry for inconvenience,

...............................

 

Best regards;

SEWAN technical team

Monday 18th November 2024

[SEWAN] Technical maintenance - 18.11.2024, scheduled 1 year ago

Beginning: 18.11.2024 – 10.00 PM

Ending: 19.11.2024 – 07.00 AM

 

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 17th November 2024

No incidents reported

Saturday 16th November 2024

No incidents reported

Friday 15th November 2024

No incidents reported

Thursday 14th November 2024

No incidents reported

Wednesday 13th November 2024

No incidents reported

Tuesday 12th November 2024

No incidents reported

Monday 11th November 2024

No incidents reported

Sunday 10th November 2024

No incidents reported

Saturday 9th November 2024

No incidents reported