Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 14th April 2025

[SEWAN] Technical maintenance - 14.04.2025, scheduled 9 months ago

Beginning: 14.04.2025 – 10.00 PM

Ending: 15.04.2025 – 05.00 AM

 

Impact: 1x call cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 7th April 2025

No incidents reported

Sunday 6th April 2025

No incidents reported

Saturday 5th April 2025

No incidents reported

Friday 4th April 2025

No incidents reported

Thursday 3rd April 2025

No incidents reported

Wednesday 2nd April 2025

No incidents reported

Tuesday 1st April 2025

General communicate service [SEWAN] Unexpected disturbances - 01.04.2025

Beginning: 01.04.2025– 11.02 AM

Ending: 01.04.2025– 11.25 AM

Impact: dialing delay, quality issue

 

Dear customer, dear partner,

At 11:02 AM, we encountered a problem on one of our OIT/BIT. Voice traffic switched automatically to another server, but caused some dialing delays and quality problems on ongoing calls. At 11:25AM, services were fully restored.

 

we apologize for the inconvenience.

   

Best regards;

SEWAN technical team

Monday 31st March 2025

No incidents reported

Sunday 30th March 2025

No incidents reported

Saturday 29th March 2025

No incidents reported

Friday 28th March 2025

No incidents reported

Thursday 27th March 2025

No incidents reported

Wednesday 26th March 2025

No incidents reported

Tuesday 25th March 2025

No incidents reported

Monday 24th March 2025

No incidents reported