Past Incidents

EDIT 12.50 AM

Situation is progressively getting back to normal.

Beginning: 24.04.2025 – 12.00 AM

Ending: 24.04.2025 – 12.40 AM

Impact: Internet access perturbation

Dear customer, dear partner,

Please note that we have received information that Internet access over Proximus network are running into issues.

At this stage, we can confirm that major operators in Belgium are impacted by it.

The zones concerned are Flemish Brabant, Antwerp and Limburg neihbourhood.

SEWAN Technical Team

Dear customer, dear partner,

Please note that we have been informed that Internet Access links currently delivered by United Mobile (previously known as United Telecom) have been shut down.

Furthermore, please be aware that Proximus sent an official communication stating that they will stop delivering the fixed telephony transit to numbers used by United Mobile (NI C0036/RRT) on April 30th of 2025.

If you may have services currently delivered by United Mobile, please urgently contact our support in order to find a solution for keeping the service active.

SEWAN Technical Team

Beginning: 22.04.2025 – 10.00 PM

Ending: 23.04.2025 – 01.00 AM

Impact: 1x call cut during the switchover on Centrex and Contact Experience (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 18.04.2025 - 01.00 PM ending : 18.04.2025 - 03.45 PM

Impact: Sewan support is not reachable

Dear customer, dear partner,

Since 01.00 PM our support team is difficult to reach. You can always reach us by e-mail at support@sewan.be.

Sorry for the inconvenience.

  ...............................

Best regards;

SEWAN technical team

Beginning: 16.04.2025 – 11.44 AM

Ending: 16.04.2025 – 11.54 AM

Impact: Sip trunk unregistered at 11.44AM.

Dear customer, dear partner,

Please note that there is an ongoing network issue at our backhaul level. We suspect a ping in LAN that is loosing packages.

keepalived backup got confused by that, and did an automatic master/slave switch on DB cluster, forcing a switchover for safety reasons.

This caused a 3 to 10 minutes deregistration of Sip Trunks.

The situation is under control. Our VoIP team is now analyzing the root cause of the network issue.

No intervention is need from your side.  

Best regards;

SEWAN technical team