Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Tuesday 6th May 2025

No incidents reported

Monday 5th May 2025

[SEWAN] Technical maintenance - 05.05.2025, scheduled 9 months ago

Beginning: 05.05.2025 – 10.00 PM

Ending: 06.05.2025 – 02.00 AM

 

Impact: 1x call cut during the switchover on Hosted Telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 4th May 2025

No incidents reported

Saturday 3rd May 2025

No incidents reported

Friday 2nd May 2025

No incidents reported

Thursday 1st May 2025

No incidents reported

Wednesday 30th April 2025

No incidents reported

Tuesday 29th April 2025

No incidents reported

Monday 28th April 2025

No incidents reported

Sunday 27th April 2025

No incidents reported

Saturday 26th April 2025

No incidents reported

Friday 25th April 2025

No incidents reported

Thursday 24th April 2025

General communicate service [SEWAN] General information 24.04.2025

EDIT 12.50 AM

Situation is progressively getting back to normal.

Beginning: 24.04.2025 – 12.00 AM

Ending: 24.04.2025 – 12.40 AM

Impact: Internet access perturbation

 

Dear customer, dear partner,

 

Please note that we have received information that Internet access over Proximus network are running into issues.

At this stage, we can confirm that major operators in Belgium are impacted by it.

The zones concerned are Flemish Brabant, Antwerp and Limburg neihbourhood.

 

SEWAN Technical Team

Wednesday 23rd April 2025

General communicate service [SEWAN] General information 23.04.2025

Dear customer, dear partner,

 

Please note that we have been informed that Internet Access links currently delivered by United Mobile (previously known as United Telecom) have been shut down.

Furthermore, please be aware that Proximus sent an official communication stating that they will stop delivering the fixed telephony transit to numbers used by United Mobile (NI C0036/RRT) on April 30th of 2025.

If you may have services currently delivered by United Mobile, please urgently contact our support in order to find a solution for keeping the service active.

 

SEWAN Technical Team

Tuesday 22nd April 2025

No incidents reported