All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Wednesday 7th May 2025

No incidents reported

Tuesday 6th May 2025

No incidents reported

Monday 5th May 2025

[SEWAN] Technical maintenance - 05.05.2025, scheduled 7 months ago

Beginning: 05.05.2025 – 10.00 PM

Ending: 06.05.2025 – 02.00 AM

 

Impact: 1x call cut during the switchover on Hosted Telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 4th May 2025

No incidents reported

Saturday 3rd May 2025

No incidents reported

Friday 2nd May 2025

No incidents reported

Thursday 1st May 2025

No incidents reported

Wednesday 30th April 2025

No incidents reported

Tuesday 29th April 2025

No incidents reported

Monday 28th April 2025

No incidents reported

Sunday 27th April 2025

No incidents reported

Saturday 26th April 2025

No incidents reported

Friday 25th April 2025

No incidents reported

Thursday 24th April 2025

General communicate service [SEWAN] General information 24.04.2025

EDIT 12.50 AM

Situation is progressively getting back to normal.

Beginning: 24.04.2025 – 12.00 AM

Ending: 24.04.2025 – 12.40 AM

Impact: Internet access perturbation

 

Dear customer, dear partner,

 

Please note that we have received information that Internet access over Proximus network are running into issues.

At this stage, we can confirm that major operators in Belgium are impacted by it.

The zones concerned are Flemish Brabant, Antwerp and Limburg neihbourhood.

 

SEWAN Technical Team

Wednesday 23rd April 2025

General communicate service [SEWAN] General information 23.04.2025

Dear customer, dear partner,

 

Please note that we have been informed that Internet Access links currently delivered by United Mobile (previously known as United Telecom) have been shut down.

Furthermore, please be aware that Proximus sent an official communication stating that they will stop delivering the fixed telephony transit to numbers used by United Mobile (NI C0036/RRT) on April 30th of 2025.

If you may have services currently delivered by United Mobile, please urgently contact our support in order to find a solution for keeping the service active.

 

SEWAN Technical Team