All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Sunday 13th July 2025

[SEWAN] Technical maintenance - 13.07.2025, scheduled 5 months ago

Beginning: 13.07.2025 – 11.00 PM

Ending: 14.07.2025 – 01.00 AM

 

Impact: disturbance on Hosted Telephony

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, disturbances may occur.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 7th July 2025

No incidents reported

Sunday 6th July 2025

No incidents reported

Saturday 5th July 2025

[SEWAN] Technical maintenance - 05.07.2025, scheduled 5 months ago

Beginning: 05.07.2025 – 11.00 PM

Ending: 06.07.2025 – 01.00 PM

 

Impact: disturbance on Hosted Telephony

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, disturbances may occur.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Friday 4th July 2025

No incidents reported

Thursday 3rd July 2025

No incidents reported

Wednesday 2nd July 2025

No incidents reported

Tuesday 1st July 2025

No incidents reported

Monday 30th June 2025

[SEWAN] Technical maintenance - 30.06.2025, scheduled 6 months ago

Beginning: 30.06.2025 – 10.00 PM

Ending: 30.06.2025 – 11.00 PM

 

Impact: disturbance on Hosted Telephony and Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, disturbances may occur.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 29th June 2025

No incidents reported

Saturday 28th June 2025

No incidents reported

Friday 27th June 2025

No incidents reported

Thursday 26th June 2025

No incidents reported

Wednesday 25th June 2025

Elibigility [SEWAN] Unexpected disturbances - 25.06.2025

  Beginning: 25.06.2025 - 09.00 AM Ending : 25.06.2025 - 02.00 PM

Impact: Some eligibility requests may fail.

Dear Partner,

We are currently experiencing an issue with some eligibility requests where the address is not always recognized, resulting in an error. Our team is actively investigating the problem and we will keep you informed of any updates.

We apologize for the inconvenience and thank you for your understanding.

  ...............................

 

Best regards;

SEWAN technical team

Tuesday 24th June 2025

No incidents reported

Monday 23rd June 2025

No incidents reported