Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 31st August 2025

[SEWAN] Technical maintenance - 30.08.2025, scheduled 5 months ago

Beginning: 30.08.2025 – 11.00 PM

Ending: 31.08.2025 – 11.00 AM

 

Impact: interruption on Hosted Telephony and Firewall

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe some impacte are expected :

Sophia hosted telephony : Unavailability or difficulty making and receiving calls for a few minutes

Firewall and Cloud Data Center : Unavailability for a few minutes during switch-over

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Tuesday 26th August 2025

[SEWAN] Technical maintenance - 26.08.2025, scheduled 5 months ago

Beginning: 26.08.2025 – 11.00 PM

Ending: 27.08.2025 – 05.00 AM

 

Impact: interruption on Hosted Telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, short call cuts are expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Monday 25th August 2025

No incidents reported

Sunday 24th August 2025

No incidents reported

Saturday 23rd August 2025

No incidents reported

Friday 22nd August 2025

[SEWAN] Technical maintenance - 22.08.2025, scheduled 5 months ago

Beginning: 22.08.2025 – 11.00 PM

Ending: 23.08.2025 – 03.00 AM

 

Impact: interruption on Sophia Trunk and Hosted Telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Thursday 21st August 2025

No incidents reported

Wednesday 20th August 2025

[SEWAN] Technical maintenance - 20.08.2025, scheduled 5 months ago

Beginning: 20.08.2025 – 11.00 PM

Ending: 21.08.2025 – 02.00 AM

 

Impact: interruption on Sophia Trunk and Hosted Telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, several interruptions in communications of 15 minutes are to be expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.08.2025, scheduled 5 months ago

Beginning: 18.08.2025 – 11.00 PM

Ending: 20.08.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on all firewall clusters.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Tuesday 19th August 2025

No incidents reported

Monday 18th August 2025

No incidents reported

Sunday 17th August 2025

No incidents reported

Saturday 16th August 2025

No incidents reported

Friday 15th August 2025

No incidents reported

Thursday 14th August 2025

No incidents reported

Wednesday 13th August 2025

No incidents reported

Tuesday 12th August 2025

No incidents reported