Past Incidents

Beginning: 30.08.2025 – 11.00 PM

Ending: 31.08.2025 – 11.00 AM

Impact: interruption on Hosted Telephony and Firewall

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe some impacte are expected :

Sophia hosted telephony : Unavailability or difficulty making and receiving calls for a few minutes

Firewall and Cloud Data Center : Unavailability for a few minutes during switch-over

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 26.08.2025 – 11.00 PM

Ending: 27.08.2025 – 05.00 AM

Impact: interruption on Hosted Telephony.

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, short call cuts are expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 22.08.2025 – 11.00 PM

Ending: 23.08.2025 – 03.00 AM

Impact: interruption on Sophia Trunk and Hosted Telephony.

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 20.08.2025 – 11.00 PM

Ending: 21.08.2025 – 02.00 AM

Impact: interruption on Sophia Trunk and Hosted Telephony.

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, several interruptions in communications of 15 minutes are to be expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team