Past Incidents

Beginning: 18.12.2025 – 06.00 PM Ending: 19.12.2025 – 12.00 AM

Impact: no impact expected

Dear customer, dear partner,

We'll perform a maintenance on one of our RTP server, which will have an impact. We will take the server out of production to update it, and then put it back in.

No impact is expected on your end.

Kind regards,

SEWAN Technical Team

Beginning: 16.12.2025 – 08.00 AM Ending: 16.12.2026 – 12.00 AM

Impact: Backups and restores not available

Dear customer, dear partner,

We'll perform a maintenance on Cloud Datacenter. Data backups and restores will be suspended during the intervention, but virtual machines in production will remain functional.

Best regards,

SEWAN Technical Team

Beginning: 14.12.2025 – 08.00 AM Ending: 15.12.2026 – 00.00 AM

Impact: Cloud DC portal not available

Dear customer, dear partner,

We'll perform a maintenance on Cloud Datacenter. The portal will be unavailable during the maintenance window but virtual machines in production will remain functional.

Best regards,

SEWAN Technical Team

Beginning: 11.12.2025 – 11.00 PM

Ending: 12.12.2025 – 2.00 AM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a urgent maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 09.12.2025 – 11.00 PM

Ending: 10.12.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Beginning: 05-12-2025 9h45 Ending: 05-12-2025 10h30

Impact: Cloudflare Outage

UPDATE 10h30 : Cloudflare has reported that the issue affecting the Dashboard and API is now resolved. Some customers may have experienced failed requests and/or error messages while accessing Cloudflare’s Dashboard or using their APIs.

Dear customer, dear partner,

We are currently experiencing a service disruption due to a Cloudflare outage. As a result, some services may be slow or temporarily unavailable. We will provide updates as soon as more information becomes available.

Best regards;

SEWAN technical team

Beginning: 04.12.2025 – 11.00 PM

Ending: 04.12.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover 7.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team