Past Incidents

Beginning: 18.12.2025 – 06.00 PM Ending: 19.12.2025 – 12.00 AM

Impact: no impact expected

Dear customer, dear partner,

We'll perform a maintenance on one of our RTP server, which will have an impact. We will take the server out of production to update it, and then put it back in.

No impact is expected on your end.

Kind regards,

SEWAN Technical Team

Beginning: 18.12.2025 – 06.00 PM Ending: 19.12.2025 – 12.00 AM

Impact: no impact expected

Dear customer, dear partner,

We'll perform a maintenance on one of our RTP server, which will have an impact. We will take the server out of production to update it, and then put it back in.

No impact is expected on your end.

Kind regards,

SEWAN Technical Team

Beginning: 16.12.2025 – 08.00 AM Ending: 16.12.2026 – 12.00 AM

Impact: Backups and restores not available

Dear customer, dear partner,

We'll perform a maintenance on Cloud Datacenter. Data backups and restores will be suspended during the intervention, but virtual machines in production will remain functional.

Best regards,

SEWAN Technical Team

Beginning: 14.12.2025 – 08.00 AM Ending: 15.12.2026 – 00.00 AM

Impact: Cloud DC portal not available

Dear customer, dear partner,

We'll perform a maintenance on Cloud Datacenter. The portal will be unavailable during the maintenance window but virtual machines in production will remain functional.

Best regards,

SEWAN Technical Team

Beginning: 11.12.2025 – 11.00 PM

Ending: 12.12.2025 – 2.00 AM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a urgent maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team