Past Incidents

Beginning: 09.02.2026 – 02.00 PM Endding : 09.02.2026 - 03.30 PM

Impact: mobile ordering issue

Dear customer, dear partner,

 We are currently experiencing some technical issues affecting the mobile line ordering process.

Our engineering teams are actively working on resolving the situation and are doing their best to restore the service as quickly as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

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Best regards;

SEWAN technical team

Beginning: 26.01.2026 – 10.00 PM

Ending: 27.01.2026 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 3 and 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team