Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 04.03.2026

Beginning: 04.03.2026 – 09.00 AM

Ending: 04.03.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 04.03.2026

Beginning: 04.03.2026 – 12.00 AM

Ending: 04.03.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 4 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 4).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 04.03.2026

Beginning: 04.03.2026 – 11.00 PM

Ending: 05.03.2026 – 02.00 AM

 

Impact: a few calls cut during VM migration (~5min)

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform a maintenance on our VOIP infrastructure.

 

During this maintenance window, we will be performing virtual machine migrations as part of our ongoing infrastructure optimization.

A few calls may be briefly interrupted (approximately 5 minutes)

We are taking all necessary measures to minimize the impact and duration of any disruption.

No action is required on your side.

 

Best regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.03.2026

Beginning: 05.03.2026 – 06.00 AM

Ending: 05.03.2026 – 06.30 AM

 

Impact: PPPOE session restart - brief service interruption

 

Dear Customer, Dear Partner,

 

PlPlease be informed that our technical team will perform a maintenance on our VDSL/FTTH infrastructure.

 

During this maintenance window, we will perform a configuration update as part of our ongoing network optimization.

Active PPPoE sessions will be restarted, which may result in a brief service interruption.

We are taking all necessary measures to minimize the impact and duration of any disruption.

No action is required on your side.

 

Best regards,

SEWAN Technical Team

Past Incidents

Monday 2nd March 2026

[SEWAN] Technical maintenance - 02.03.2026, scheduled 1 day ago

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

SEWAN Technical Team

Wednesday 25th February 2026

[SEWAN] Technical maintenance - 25.02.2026, scheduled 6 days ago

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 7 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards,

SEWAN Technical Team

Monday 23rd February 2026

[SEWAN] Technical maintenance - 23.02.2026, scheduled 1 week ago

Beginning: 23.02.2026 – 12.00 AM

Ending: 23.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 6 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 6).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 23.02.2026, scheduled 1 week ago

Beginning: 23.02.2026 – 09.00 AM

Ending: 23.02.2026 – 5.00 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam (upgrade to V13).

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Thursday 19th February 2026

[SEWAN] Technical maintenance - 19.02.2026, scheduled 1 week ago

Beginning: 19.02.2026 – 12.00 AM

Ending: 19.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Wednesday 18th February 2026

[SEWAN] Technical maintenance - 18.02.2026, scheduled 1 week ago

Beginning: 18.02.2026 – 12.00 AM

Ending: 18.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 12 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 12).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Tuesday 17th February 2026

[SEWAN] Technical maintenance - 17.02.2026, scheduled 2 weeks ago

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Monday 16th February 2026

[SEWAN] Technical maintenance - 16.02.2026, scheduled 2 weeks ago

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

Sunday 15th February 2026

No incidents reported

Saturday 14th February 2026

No incidents reported

Friday 13th February 2026

No incidents reported

Thursday 12th February 2026

No incidents reported

Wednesday 11th February 2026

Sophia [SEWAN] Unexpected disturbances - 12.02.2026

Beginning: 11.02.2026 – 11.30 AM

Ending : 12.02.2026 – 4.30 PM

Impact: mobile ordering issue

 

Dear customer, dear partner,

 We are currently experiencing some technical issues affecting the mobile line ordering process.

Our engineering teams are actively working on resolving the situation and are doing their best to restore the service as quickly as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

 

Best regards;

SEWAN technical team

Tuesday 10th February 2026

No incidents reported

Monday 9th February 2026

Mobile service [SEWAN] Unexpected disturbances - 09.02.2026

Beginning: 09.02.2026 – 02.00 PM

Endding : 09.02.2026 - 03.30 PM

Impact: mobile ordering issue

 

Dear customer, dear partner,

 We are currently experiencing some technical issues affecting the mobile line ordering process.

Our engineering teams are actively working on resolving the situation and are doing their best to restore the service as quickly as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

 

Best regards;

SEWAN technical team

Sunday 8th February 2026

No incidents reported

Saturday 7th February 2026

No incidents reported

Friday 6th February 2026

No incidents reported

Thursday 5th February 2026

No incidents reported

Wednesday 4th February 2026

No incidents reported