Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 30.09.2026

Beginning: 30.09.2026 – 10.00 PM

Ending: 01.10.2026 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 13

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 01.10.2026

Beginning: 01.10.2026 – 12.00 AM

Ending: 24.09.2026 – 01.00 PM

 

Impact: Backup management console

 

Dear Customer, Dear Partner,

 

We would like to inform you that the centralized backup management console will be temporarily unavailable for approximately 10 minutes due to scheduled maintenance.

Your scheduled backups will continue to run as normal. Access to the management console will be restored automatically once the maintenance is complete.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance from 29.09.2026 to 27.10.2026

Beginning: 29.09.2026 – 10.00 PM

Ending: 27.10.2026 – 11.30 PM

 

Impact: A session interruption lasting a few minutes is expected during each maintenance operation.

 

Dear Customer, Dear Partner,

 

Following the RouterOS security advisory published on September 3, 2026, we will upgrade our MikroTik equipment to RouterOS version 7.24.4.

 

The maintenance is scheduled as follows:

 

MikroTik CCR1009 and CCR2004 :

Tuesday,September 29, from 10:00 PM to 11:30 PM.

 

MikroTik Château 5G: Thursday, October 1, from 10:00 PM to 11:30 PM.

 

MikroTik Château LTE: Tuesday, October 6, from 10:00 PM to 11:30 PM.

Thursday, October 8, from 10:00 PM to 11:30 PM.

Tuesday, October 13, from 10:00 PM to 11:30 PM.

Thursday, October 15, from 10:00 PM to 11:30 PM.

Tuesday October 20, from 10:00 PM to 11:30 PM.

 

MikroTik hAP ax2: Thursday, October 22, from 10:00 PM to 11:30 PM.

Tuesday, October 27, from 10:00 PM to 11:30 PM.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 24th September 2026

No incidents reported

Wednesday 23rd September 2026

[SEWAN] Technical maintenance - 23.09.2026, scheduled 17 hours ago

Beginning: 23.09.2026 – 10.00 PM

Ending: 24.09.2026 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 8

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Mobile service [SEWAN] Unexpected disturbances - 23.09.2026

Beginning: 23.09.2026

Impact: SIM SWAP not executed

 

Dear customer, dear partner,

  Since the afternoon of 23 September, some SIM swaps have remained in a pending state. We are working with Proximus to resolve the issue and will keep you informed of any updates.

 

We apologise for the inconvenience.

 

 

Best regards;

SEWAN technical team

Tuesday 22nd September 2026

No incidents reported

Monday 21st September 2026

[SEWAN] Technical maintenance - 21.09.2026, scheduled 2 days ago

Beginning: 21.09.2026 – 10.00 PM

Ending: 22.09.2026– 06.00 AM

Impact: SSO access temporarily unavailable  

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our infrastructure.

During the maintenance window, SSO access may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Sunday 20th September 2026

No incidents reported

Saturday 19th September 2026

No incidents reported

Friday 18th September 2026

No incidents reported

Thursday 17th September 2026

[SEWAN] Technical maintenance - 17.09.2026, scheduled 6 days ago

Beginning: 17.09.2026 – 10.00 PM

Ending: 17.09.2026– 11.30 PM

Impact: SSO access temporarily unavailable  

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our infrastructure.

During the maintenance window, SSO access may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Wednesday 16th September 2026

No incidents reported

Tuesday 15th September 2026

No incidents reported

Monday 14th September 2026

No incidents reported

Sunday 13th September 2026

No incidents reported

Saturday 12th September 2026

No incidents reported

Friday 11th September 2026

No incidents reported

Thursday 10th September 2026

[SEWAN] Technical maintenance - 10.09.2026, scheduled 1 week ago

Beginning: 10.09.2026 – 10.00 PM

Ending: 11.09.2026 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 8

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team