All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 24.11.2025

Beginning: 24.11.2025 – 08.00 PM

Ending: 25.11.2025 – 6.00 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Friday 1st January 2021

No incidents reported

Thursday 31st December 2020

No incidents reported

Wednesday 30th December 2020

General communicate service [SEWAN] Unexpected disturbances - 30.12.2020

Beginning: 30.12.2020 – 3.44 PM

Ending: 30.12.2020 – 4.16 PM

Impact: General VoIP disturbances

 

Dear customer, dear partner,

 

Yesterday afternoon, we experienced a general disturbance on our VoIP network due to one of our media gateways which encountered a problem with its kernel module. This resulted in large delays in call setups, overloading the UDP buffers and eventually also limiting registrations.

 

As a mitigation, we’re splitting of the registration part of the routing part, this should make sure we don’t lose registrations when something happens on the routing part, and inverse.

 

All our apologize for the problems this may have caused.

 

Best regards;

SEWAN technical team

Tuesday 29th December 2020

No incidents reported

Monday 28th December 2020

No incidents reported

Sunday 27th December 2020

No incidents reported

Saturday 26th December 2020

No incidents reported

Friday 25th December 2020

No incidents reported

Thursday 24th December 2020

No incidents reported

Wednesday 23rd December 2020

No incidents reported

Tuesday 22nd December 2020

No incidents reported

Monday 21st December 2020

No incidents reported

Sunday 20th December 2020

No incidents reported

Saturday 19th December 2020

No incidents reported

Friday 18th December 2020

No incidents reported