All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - xx.xx.20xx

Beginning: 18.08.2025 – 11.00 PM

Ending: 20.08.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on all firewall clusters.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Friday 17th September 2021

No incidents reported

Thursday 16th September 2021

No incidents reported

Wednesday 15th September 2021

General communicate service [SEWAN] Unexpected disturbances - 15.09.2021

UPDATE - FIXED on 19.09.2021

Beginning: 15.09.2021 – 10.11 AM

Ending: 19.09.2021

Impact: Degradation of Luxembourg terminating

 

Dear customer, dear partner,

 

since 10.11AM today, we experience partial terminating outage to Luxembourg.

After investigation, we can confirm that several terminating local carriers are having the same issue. They are currently investigating to fix it.

Their last feedback at 11.05AM on 16.09.21 is:

*We kept this ticket open and are actively pushing for a solution. We will inform you as soon as we receive an update from our supplier.

Once the issue is solved we’ll monitor the performance to ensure sustained long-term quality.*

 

No ETA has been communicated at this stage.

 

Sewan Technical Team

Tuesday 14th September 2021

No incidents reported

Monday 13th September 2021

No incidents reported

Sunday 12th September 2021

No incidents reported

Saturday 11th September 2021

No incidents reported

Friday 10th September 2021

No incidents reported

Thursday 9th September 2021

No incidents reported

Wednesday 8th September 2021

No incidents reported

Tuesday 7th September 2021

No incidents reported

Monday 6th September 2021

No incidents reported

Sunday 5th September 2021

No incidents reported

Saturday 4th September 2021

No incidents reported

Friday 3rd September 2021

No incidents reported