All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 2nd December 2021

[SEWAN] Technical maintenance - 02.12.2021, scheduled 3 years ago

 

Beginning: 02.12.2021 – 1.00 AM

Ending: 03.12.2021 – 4.00 AM

Internal ref: DTCAB-2379 + DTCAB-2382 + DTCAB-2387

Impact: Short disturbances on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to increase our Internet redundancy, please note that our technical team will perform three maintenances on 02.12.2021 from 1.00 AM to 4.00 AM, and on 03.12.2021 from 1.00 AM to 4.00 AM on our xDSL and FTTH infrastructure.

 

On 02.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from packets loss for a maximum of 20 minutes.

On 03.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from a disconnection of maximum 5 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 28th November 2021

No incidents reported

Saturday 27th November 2021

No incidents reported

Friday 26th November 2021

No incidents reported

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

Automatic porting tool [SEWAN] General information 24.11.2021

 

Beginning: 24.11.2021 – 2.00 PM

Ending: 24.11.2021 – 5.15 PM

Impact: Porting from/to Destiny impossible

 

Dear customer, dear partner,

 

Please note that Destiny is running into trouble with their porting tool. Consequently, no more porting can be operated from/to Destiny at this moment.

 

Please find below their official communication :


We currently have an issue with our number porting tool and are in System down. We will send the ready messages as soon as possible. Our apologies for the inconvenience caused. Kind regards,


 

SEWAN Technical Team

Tuesday 23rd November 2021

No incidents reported

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported

Thursday 18th November 2021

No incidents reported

Wednesday 17th November 2021

No incidents reported

Tuesday 16th November 2021

No incidents reported

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported