Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 26.08.2025

Beginning: 26.08.2025 – 11.00 PM

Ending: 27.08.2025 – 05.00 AM

 

Impact: interruption on Hosted Telephony.

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, short call cuts are expected.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 30.08.2025

Beginning: 30.08.2025 – 11.00 PM

Ending: 31.08.2025 – 11.00 AM

 

Impact: interruption on Hosted Telephony and Firewall

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe some impacte are expected :

Sophia hosted telephony : Unavailability or difficulty making and receiving calls for a few minutes

Firewall and Cloud Data Center : Unavailability for a few minutes during switch-over

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Thursday 9th December 2021

[SEWAN] Technical maintenance - 09.12.2021, scheduled 3 years ago

 

Beginning: 09.12.2021 – 1.00 AM

Ending: 09.12.2021 – 3.30 AM

Internal ref: DTCAB-2379 + DTCAB-2404 + DTCAB-2394

Impact: Short disturbances on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to keep increasing our Internet redundancy, please note that our technical team will perform maintenances on 09.12.2021 from 1.00 AM to 3.30 AM on our xDSL and FTTH infrastructure.

 

During this timeframe, a maximum of 5 minutes can be foreseen.

No intervention is needed from your side.    

 

SEWAN Technical Team

Saturday 4th December 2021

No incidents reported

Friday 3rd December 2021

No incidents reported

Thursday 2nd December 2021

[SEWAN] Technical maintenance - 02.12.2021, scheduled 3 years ago

 

Beginning: 02.12.2021 – 1.00 AM

Ending: 03.12.2021 – 4.00 AM

Internal ref: DTCAB-2379 + DTCAB-2382 + DTCAB-2387

Impact: Short disturbances on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to increase our Internet redundancy, please note that our technical team will perform three maintenances on 02.12.2021 from 1.00 AM to 4.00 AM, and on 03.12.2021 from 1.00 AM to 4.00 AM on our xDSL and FTTH infrastructure.

 

On 02.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from packets loss for a maximum of 20 minutes.

On 03.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from a disconnection of maximum 5 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 1st December 2021

No incidents reported

Tuesday 30th November 2021

No incidents reported

Monday 29th November 2021

No incidents reported

Sunday 28th November 2021

No incidents reported

Saturday 27th November 2021

No incidents reported

Friday 26th November 2021

No incidents reported

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

Automatic porting tool [SEWAN] General information 24.11.2021

 

Beginning: 24.11.2021 – 2.00 PM

Ending: 24.11.2021 – 5.15 PM

Impact: Porting from/to Destiny impossible

 

Dear customer, dear partner,

 

Please note that Destiny is running into trouble with their porting tool. Consequently, no more porting can be operated from/to Destiny at this moment.

 

Please find below their official communication :

We currently have an issue with our number porting tool and are in System down. We will send the ready messages as soon as possible. Our apologies for the inconvenience caused. Kind regards,

 

SEWAN Technical Team

Tuesday 23rd November 2021

No incidents reported

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported