Past Incidents

Beginning: 09.12.2021 – 1.00 AM

Ending: 09.12.2021 – 3.30 AM

Internal ref: DTCAB-2379 + DTCAB-2404 + DTCAB-2394

Impact: Short disturbances on xDSL and FTTH lines

Dear customer, dear partner,

In order to keep increasing our Internet redundancy, please note that our technical team will perform maintenances on 09.12.2021 from 1.00 AM to 3.30 AM on our xDSL and FTTH infrastructure.

During this timeframe, a maximum of 5 minutes can be foreseen.

No intervention is needed from your side.    

SEWAN Technical Team

Beginning: 07.12.2021 – 11.00 AM

Ending: 07.12.2021 – 4.35 PM

Impact: Telenet porting impossible

UPDATE : situation fixed at 4.35 PM

Dear customer, dear partner,

Please note that Telenet informed us that part of their systems were down. Consequently, no porting from Telenet is possible at the moment

No ETA has been communicated at this stage.

SEWAN Technical Team

Beginning: 02.12.2021 – 1.00 AM

Ending: 03.12.2021 – 4.00 AM

Internal ref: DTCAB-2379 + DTCAB-2382 + DTCAB-2387

Impact: Short disturbances on xDSL and FTTH lines

Dear customer, dear partner,

In order to increase our Internet redundancy, please note that our technical team will perform three maintenances on 02.12.2021 from 1.00 AM to 4.00 AM, and on 03.12.2021 from 1.00 AM to 4.00 AM on our xDSL and FTTH infrastructure.

On 02.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from packets loss for a maximum of 20 minutes.

On 03.12.2021 from 1.00 AM to 4.00 AM, the lines may suffer from a disconnection of maximum 5 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 24.11.2021 – 2.00 PM

Ending: 24.11.2021 – 5.15 PM

Impact: Porting from/to Destiny impossible

Dear customer, dear partner,

Please note that Destiny is running into trouble with their porting tool. Consequently, no more porting can be operated from/to Destiny at this moment.

Please find below their official communication :

We currently have an issue with our number porting tool and are in System down. We will send the ready messages as soon as possible. Our apologies for the inconvenience caused. Kind regards,

SEWAN Technical Team